Healthcare Collections Specialist

Firstsource; La Porte (IN); On-site; USD 36,000 - 48,000; Full time

Job summary

Firstsource is seeking a Healthcare Collections Specialist in La Porte, Indiana, onsite, with a Monday–Friday schedule from 8am to 5pm CST. The role focuses on handling patient payments, updating contact information, and negotiating arrangements while ensuring FDCPA compliance.

The position requires a high school diploma, about 6 months of customer service experience, and solid PC skills including typing 30–40 wpm. Work is performed in a call-center environment with team collaboration.

Qualifications

• High school diploma or equivalent required.
• 6 months customer service experience preferred.
• Ability to effectively communicate with patients and team in person and remotely.
• Typing 30-40 wpm and basic PC skills required.

Responsibilities

• Document accurate and up-to-date information across multiple software systems while protecting confidentiality.
• Maintain a confidential and orderly remote work area; work onsite at La Porte, IN.
• Assist with obtaining and updating debtors' contact information in client systems.
• Answer inbound calls from patients requesting payment assistance or arranging payment options within guidelines.
• Place outbound calls to patients to establish payment or payment arrangements; provide options within FDCPA guidelines.
• Collaborate with a virtual team to meet daily call and monthly dollar collection goals.

Skills

Customer communication

Typing 30-40 wpm

PC literacy

Education

High school diploma or equivalent

Job description

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Healthcare Collections Specialist

Date: Aug 18, 2026

Location: La Porte, Indiana, US

Description:

SCHEDULE: Monday through Friday 8am to 5pm CST (8 hours Shift)

Onsite at LaPorte, IN

GENERAL SUMMARY:

The Healthcare Collections Specialist performs specialized collection work. This task is performed on behalf of clients to help in reducing their outstanding accounts receivables.

Foundation Knowledge, Skills, and/or Abilities Required:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties and Responsibilities:

• Maneuver between several different software systems documenting accurate and up to date information in the account history while maintaining confidentiality of account information
• Maintain a confidential and orderly remote work area.
• Assist with obtaining and updating debtors contact information in client systems
• Answer inbound calls from patients who are requesting assistance with making a payment on their outstanding medical/healthcare accounts. This assistance may include providing suggestions of ways that a patient can find the resources to pay their account(s) or negotiate payment arrangements that are within the payment guidelines specific to the hospital or physician’s office.
• Place outbound calls to patients who have yet to establish a payment or payment arrangements to resolve their outstanding medical/healthcare bills. Upon contact, provide assistance and suggestions of ways that a patient can find the resources to pay their account(s) or negotiate payment arrangements that are within the payment guidelines specific to the hospital or physician’s office.
• Work closely within a virtual team atmosphere to accomplish daily productivity goals primarily regarding the number of calls made/received and the dollars collected each day.
• Work closely within a virtual team atmosphere to accomplish monthly dollars collected goals.
• Work virtually in a highly incented environment; contests and incentives are run weekly to ensure that all Collectors are motivated to work closely with patients and collect available monies.
• Daily commitment and agree to remain up to date with all aspects of the collection laws and company compliance requirements to ensure that all steps are taken while working with patients is in full compliance and within the regulations of the Fair Debt Collection Practices Act (FDCPA).
• Understand and agree to follow federal laws on collection practices

Additional Duties and Responsibilities:

• Adhere to the prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct.
• Maintain awareness of and actively participate in the Corporate Compliance Program.
• Assist with other projects as assigned by management

Educational/Vocational/Previous Experience Recommendations:

• High school diploma or equivalent is required
• Collection’s experience is preferred
• 6 months customer service experience
• Ability to effectively work and communicate with patients, co-workers, and management both in person and remote virtual chat environments
• Ability to always present oneself in a courteous and professional manner
• Ability to stay on task with little or no management supervision
• Demonstrate initiative and creativity in fulfilling job responsibilities
• Capacity to prioritize multiple tasks using time management and organizational skills.
• Proficient PC knowledge and the ability to type 30-40 wpm.

Working Conditions:

• Work from Office, virtual Call Center environment.
• Must be able to sit for extended periods of time.

We are an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state or local law.

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