Collection / Customer Service Representative

Healthcare Support Staffing; Frisco (TX); On-site; USD 20,664 - 22,041; Full time

Benefits offered by this job

Competitive salary

Medical, Dental, and Vision benefits

Positive work environment

Job summary

A leading healthcare staffing company in Frisco, TX, is seeking a Collection / Customer Service Representative to provide exceptional customer service while managing collections. Responsibilities include maintaining documentation of all collection activities and ensuring adherence to policies. The ideal candidate should have at least one year of call center customer service experience and six months in collections. This position offers a flexible schedule, competitive pay of $15-$16 per hour, and benefits including medical, dental, and vision.

Qualifications

• 1+ year call center customer service experience.
• 6mo+ collection experience from any relevant field.

Responsibilities

• Provide quality customer service while performing collections.
• Maintain accurate documentation of all activities.
• Inform management about operational issues affecting performance.

Skills

Customer Service

Communication

Problem-Solving

Education

High School Diploma or equivalent

Job description

Collection / Customer Service Representative

Why You Should Work For Us:

HealthCare Support Staffing, Inc. (HSS), is a proven industry‑leading national healthcare recruiting and staffing firm. HSS has a proven history of placing talented healthcare professionals in clinical and non‑clinical positions with some of the largest and most prestigious healthcare facilities including: Fortune 100 Health Plans, Mail Order Pharmacies, Medical Billing Centers, Hospitals, Laboratories, Surgery Centers, Private Practices, and many other healthcare facilities throughout the United States. HealthCare Support Staffing maintains strong relationships with top providers in healthcare and can assure healthcare professionals they will receive fast access to great career opportunities that best fit their expertise. Connect with one of our Professional Recruiting Consultants today to see how a conversation can turn into a long‑lasting and rewarding career!

Job Title: Collection / Customer Service Representative

City, State: Frisco, TX

Job Description:

• Responsible for providing quality customer service while performing collection of assigned outstanding, aged account balances.
• Documents all collection activity; maintains and organizes unit and responds to all correspondence, communication and/or verbal inquiries from all relevant parties.
• Understands and adheres to all policies and procedures, as well as local, state and federal regulations, relevant to their area of operation.

Daily Responsibilities:

• Maintains exceptional service and integrity with customers and client accounts through accurate, timely, relevant, and quality work efforts of all inventory assigned to the self‑pay billing revenue cycle and call center.
• Drives inquiries from customers and clients towards resolution which includes the identification of the appropriate source of collection or assistance program.
• Records and maintains complete and accurate documentation of all activity performed on appropriate medium.
• Informs management of operational issues impeding performance or customer satisfaction including but not limited to those impacting the customer, client, or the company.

Hours for this Position: Flexible shift, M-F 7a‑7p, working 8 hours per day

Advantages of this Opportunity:

• Competitive salary, $15‑$16 per hour, negotiable based on relevant experience
• Benefits offered, Medical, Dental, and Vision
• Fun and positive work environment

Qualifications/ Requirements:

• High School Diploma or equivalent
• 1+ year call center customer service & 6mo+ collection experience (does not have to be healthcare‑can come from mortgage, credit services, etc)

Interested in being considered?
If you are interested in applying to this position, please contact C.J. Peterson and click the Green I’m Interested Button to email your resume.