Healthcare Client Success Specialist

WebMD; Newark (NJ); On-site; USD 58,500 - 65,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

401(k) Retirement Plan

Employee Assistance Program

Commuter and Transit Benefits

Job summary

WebMD is seeking an experienced client services professional to join their Client Success Organization. This role focuses on building and maintaining client relationships while ensuring timely solutions delivery. Candidates should have a strong background in digital, agency, or healthcare experience, along with 1-2 years in Account Management.

Key responsibilities include client communication, relationship management, and collaboration with internal teams. The position offers a competitive salary range and eligibility for a company bonus, with various benefits including health insurance and a 401(k) plan.

Qualifications

• 1-2 years of experience in Account Management or Client Service.
• 1-2 years of experience in digital, agency, or healthcare.
• Familiarity with healthcare advertising and digital advertising.

Responsibilities

• Build and maintain strong client relationships.
• Support overall client satisfaction with high-quality service.
• Manage day-to-day collaboration with all departments.
• Ensure timely delivery of Medscape solutions according to client needs.
• Prepare client status reports and communications.

Skills

Client relationship management

Customer service skills

Communication skills

Organizational skills

Education

Bachelor's degree or related experience

Job description

WebMD is seeking an experienced client services professional to join their Client Success Organization. This role focuses on building and maintaining client relationships while ensuring timely solutions delivery. Candidates should have a strong background in digital, agency, or healthcare experience, along with 1-2 years in Account Management.

Key responsibilities include client communication, relationship management, and collaboration with internal teams. The position offers a competitive salary range and eligibility for a company bonus, with various benefits including health insurance and a 401(k) plan.