Healthcare Client Success & Implementation Lead

Vatica Health, Inc.; United States; Vor Ort; USD 85.000 - 120.000; Vollzeit

Benefits dieser Stelle

Bonus potential

401k plans

Excellent PTO

Growth opportunities

Work-life balance

Zusammenfassung

Vatica Health, Inc. seeks a Customer Success Manager to own a portfolio of clients and guide engagement and solution delivery through onboarding and implementation.

You will act as a Trusted Advisor, leading or supporting client relationships, developing detailed implementation plans, and coordinating with clients and partner teams to meet goals and mitigate risks. Travel may be required.

Qualifikationen

• 4+ years in a healthcare client facing role with progressive experience.
• 4+ years leading complex projects.
• Healthcare experience required; required experience in Risk Adjustment, Quality of Care
• Strong project performance analysis and strategic PowerPoint deck building skills
• Outstanding customer service skills
• Experience organizing, analyzing and presenting data
• Strong ability to learn at a fast pace, apply knowledge and be consultative.
• Strong computer (including Microsoft Office), grammar and multi-tasking skills
• Strong attention to detail, time management, and decision-making skills
• Ability to travel during the week

Aufgaben

• Serve as a Trusted Advisor and directly lead or support client relationships, engagement, and implementation delivery
• Identify and develop partnership opportunities with clients; document client requirements, success criteria, and supporting solutions in contract documents
• Develop and execute detailed on-boarding/implementation plans and communication plans including client metrics of success and risk identification and mitigation, in partnership with clients, operational partners, and vendor partners
• Build power point decks for client presentations (QBR's, kick offs, status meetings)
• Facilitate joint client-Vatica Health leadership committees to ensure senior leadership alignment, long-term planning and development, strategic and tactical account and implementation review, and effective escalation and issue resolution
• Deliver successful client partnerships that result in high client satisfaction, retention, and growth
• Forecast and track key account metrics (e.g. visit activity, provider adoption, sales stats)
• Lead, through influence in a matrixed environment, teams comprised of members from Vatica Health functional groups, the client, and vendor partners
• Deliver and ensure client training on Vatica Health tools, processes, and reports
• Support operational and financial plans and maintain actuals and forecasts
• Serve as the Voice of Client by seeking ad-hoc and formalized feedback to gauge client satisfaction and identify areas for engagement, tool, and solution improvement
• Design and develop best practices in client engagement and implementation to deliver industry-leading client experience

Kenntnisse

Healthcare experience

Project management

Customer service

Data analysis

Presentation skills

Microsoft Office

Travel flexibility

Jobbeschreibung

Vatica Health, Inc. seeks a Customer Success Manager to own a portfolio of clients and guide engagement and solution delivery through onboarding and implementation.

You will act as a Trusted Advisor, leading or supporting client relationships, developing detailed implementation plans, and coordinating with clients and partner teams to meet goals and mitigate risks. Travel may be required.