Remote Client Success Manager - Health Plans & PBM

Vida; United States; Remote; USD 90,000 - 135,000; Full time

Job summary

Vida seeks a Client Success Manager to own end-to-end client relationships with health plans/PBM partners. You will drive adoption, renewal, and expansion while collaborating with sales, product, marketing, and analytics teams.

The role requires excellent communication, strategic thinking, and a passion for Vida’s mission. You will serve as the face of Vida to clients, translating data into actionable insights, and shaping programs that improve outcomes and cost efficiency in healthcare

Qualifications

• Bachelor's degree or higher required.
• 5+ years in account management, sales, customer success or external-facing roles.
• PBM experience required in healthcare/payer space.
• Strong communication, relationship-building and business judgment.

Responsibilities

• Be the face of Vida and ensure client satisfaction across the client journey.
• Own end-to-end client relationships from planning, launch, ongoing management, and renewal.
• Tell Vida's mission and impact through qualitative and quantitative analysis to clients and internal teams.
• Understand client priorities and up-sell opportunities with stakeholders.
• Present analysis and strategic recommendations to leadership.
• Co-create the marketing and engagement playbook for Vida’s client profiles.
• Lead cross-functional collaboration across product, design, engineering, analytics, sales and marketing.
• Additional responsibilities as assigned.
• Must have strong organizational skills and the ability to work independently or in a team.

Skills

Relationship management

Data analysis

Cross-functional collaboration

Presentation skills

Healthcare industry knowledge

Education

Bachelor's degree

Tools

PowerPoint

Excel

Web technologies

Job description

Vida seeks a Client Success Manager to own end-to-end client relationships with health plans/PBM partners. You will drive adoption, renewal, and expansion while collaborating with sales, product, marketing, and analytics teams.

The role requires excellent communication, strategic thinking, and a passion for Vida’s mission. You will serve as the face of Vida to clients, translating data into actionable insights, and shaping programs that improve outcomes and cost efficiency in healthcare