Client Services Manager - Kerrville, TX

Specialty Rx, INC.; Austin (TX); Sur place; USD 55 000 - 85 000; Plein temps

Avantages offerts par ce poste

Health insurance

Dental insurance

Vision insurance

401K Retirement Plan

Paid Time Off

Employee Assistance Program

Résumé du poste

SpecialtyRx, Inc. seeks a Client Services Manager to oversee relationships with long-term care facilities and assisted living communities around Kerrville, TX. You will ensure timely, professional service and coordinate with pharmacy staff to address client needs.

Responsibilities include facility visits, inquiries handling, audits for survey readiness, and developing strong relationships with Administrators and Directors of Nursing to support care delivery.

Qualifications

• Must be local to Kerrville, TX area and available for on-site work.
• Strong customer-service orientation and ability to manage relationships.

Responsabilités

• Schedule and perform routine visits to client facilities in the Kerrville area.
• Respond promptly and professionally to client inquiries.
• Relate to client needs and maintain long-term relationships.
• Coordinate with pharmacy staff to resolve client issues and provide information.
• Conduct audits and ensure medication stocks and par levels are accurate.
• Develop relationships with Administrators and Directors of Nursing to support responsibilities.

Connaissances

Customer service

Interpersonal skills

Problem-solving

Organization

Driver's license

Formation

LPN Texas License

Description du poste

At Specialty Rx, Inc., our mission is to provide exceptional service guided by our CARE culture — Commitment, Accountability, Respect, and Excellence. The highest priority of each employee is to deliver top-quality service to our customers and colleagues, whether directly or through supporting others. This job description outlines the primary responsibilities through which employees embody our CARE values and contribute to the company’s mission of outstanding service.

NOTICE: SpecialtyRx is seeking an Client Services Manager located in the surrounding areas of Kerrville, TX.

The Client Services Manager will be servicing and overseeing the relationship with our long-term care facilities and assisted living communities in the surrounding areas of Kerrville, TX Under general supervision of the Director of Client Services Central Texas, in accordance with local, state, federal and company laws.

A Client Services Manager must have a good understanding of the solution to provide adequate support and maintain long-term relationships.Along with demonstrating excellent customer service performance and consistence with SpecialtyRx mission and values.

Responsibilities:

• Schedule and perform routine visits to assigned facilities.
• Respond in a professional and timely manner to inquiries from client facilities.
• Ability to relate to client needs.
• Work with pharmacy staff to obtain information to share with client facilities and to solve client facility issues.
• Perform audits of medication and treatment carts for survey preparation.
• Audit antibiotics/PO/IV and back-up boxes to ensure proper par levels are maintained and medications are not expired.
• Audit emergency boxes to ensure proper seal(s) are placed and medications are not expired.
• Develop and maintain relationships with Administrators and Director of Nursing of client facilities to facilitate position responsibilities.

Qualifications:

• Important: Must be local to the surrounding areas of Kerrville, TX.
• LPN Texas Licensepreferred.
• Long Term Care Pharmacy experience preferred.
• Extensive knowledge of health care procedures.
• Ability to make quick decisions, establish priorities and concentrate on detailed information.
• Driven and motivated problem-solver.
• Ability to work independently and team player.
• Good organizational and interpersonal skills.
• A valid driver’s license and reliable transportation required.
• Willing to drive long distances in the State of Texas.

Company Benefits:

• Health insurance.
• Dental insurance.
• Vision insurance.
• 401K Retirement Plan.
• Paid Time Off.
• Employee Assistance Program.

EEO Statement

SpecialtyRx, Inc. is fully committed to employing a diverse workforce. We recruit and retain talented individuals without regard to gender, race, age, marital status, disability, veteran status, sexual orientation and gender identity or any other status protected by federal, state or local law.

EO/Minorities/Females/Disabled/Veterans