Healthcare Client Services Director – Growth & Leadership

CVS Health Corporation; Atlanta (GA); On-site; USD 68,000 - 158,000; Full time

Benefits offered by this job

Medical insurance

Dental coverage

Vision coverage

Paid time off

Retirement plan

Job summary

CVS Health Corporation in the Southeast region seeks a Client Service Director to lead an Account Executive team, build strong partnerships with a book of business, ensure customer satisfaction, retention, and growth, and execute cross-sell initiatives.

The role offers a base salary with eligibility for Sales Incentive Commissions; requires 7+ years in self-funded health care, 7–10 years in sales/account management, a Health & Life license, and willingness to travel for in-person meetings.

Qualifications

• 7+ years of Self-funded health care experience.
• 7-10 years sales and/or account management expereince in health care.
• Current Health & Life license.
• Previous client management experience with carrier, TPA or account management with broker experience.
• History of successful client account retention rate and revenue growth.
• Experience with large National size clients is a plus.
• Ability to travel as needed.

Responsibilities

• Executes retention and grow the book strategy for a book of business to include discussions on service levels and expectations, process improvements, operation of benefit plans, identification of gaps in service levels, and determination of root causes and solution development.
• Provides oversight, training, and direction to the account team; plans, staffs, and organizes timely coordination of goals and projects; provides appropriate and effective training programs and materials for all sales departments.
• Ensures consistent service to constituents by monitoring performance measures and allocating staff resources to meet service expectations.
• Attracts, selects, and retains high-caliber, diverse talent. Develops, motivates, evaluates, and coaches staff on work procedures, renewal processes, proper call handling, and teamwork to deliver excellent constituent service.
• Continually looks for opportunities to increase customer/broker satisfaction and team efficiency.
• Assists with the organization of all activities related to product training and development seminars involving department staff in all locations; performs ongoing monitoring to ensure the desired results are attained.
• Required to communicate with internal and external parties.
• Travel to offsite locations for in-person meetings.

Education

Bachelor’s Degree or equivalent work experience

Job description

CVS Health Corporation in the Southeast region seeks a Client Service Director to lead an Account Executive team, build strong partnerships with a book of business, ensure customer satisfaction, retention, and growth, and execute cross-sell initiatives.

The role offers a base salary with eligibility for Sales Incentive Commissions; requires 7+ years in self-funded health care, 7–10 years in sales/account management, a Health & Life license, and willingness to travel for in-person meetings.