Senior Director, National Accounts & Client Growth

CVS Health Corporation; Austin (TX); On-site; USD 105,000 - 231,000; Full time

Job summary

CVS Health is seeking a Senior Director of Account Management to lead a team serving National Accounts in Texas or Atlanta. The role focuses on retention, growth, and value delivery while coordinating with Sales, Underwriting, and Operations to mitigate risk and drive strategic initiatives.

Strong healthcare knowledge and executive communication are essential for success in this role. In addition to base pay, the position offers Sales Incentive Compensation plus stock options, reflecting its

Qualifications

• 10+ years experience in healthcare account management, client management, sales, consulting, healthcare benefits, or a related field.
• Demonstrated success leading and developing experienced Healthcare Account Management/Account Executive professionals.
• Experience supporting large, complex, or strategically important National Account customers.
• Strong understanding of customer strategy, healthcare benefits, financial performance, and service delivery.
• Proven ability to lead cross-functional teams and resolve complex business issues.
• Strong executive presence, presentation skills, and written and verbal communication.
• Ability to manage competing priorities and drive work through completion.
• Current Health & Life license.

Responsibilities

• Lead, coach, and develop a high-performing team of Account Executives.
• Establish clear priorities, performance expectations, and accountability across the team.
• Oversee customer strategies focused on retention, growth, financial performance, member experience, and client satisfaction.
• Identify customer and portfolio risks early and lead the development of mitigation plans.
• Build trusted relationships with senior customer and consultant leaders.
• Participate in strategic planning sessions, annual reviews, renewal negotiations, finalist meetings, and other executive-level presentations.
• Serve as a senior escalation point for complex customer, operational, financial, and service issues.
• Coordinate cross-functional resources to resolve issues, meet customer commitments, and implement strategic initiatives.

Skills

Account management leadership

Cross-functional collaboration

Strategic planning

Executive communication

Healthcare industry knowledge

Customer strategy

Problem solving

Prioritization & delivery

Education

Bachelor's degree or equivalent professional experience

Job description

CVS Health is seeking a Senior Director of Account Management to lead a team serving National Accounts in Texas or Atlanta. The role focuses on retention, growth, and value delivery while coordinating with Sales, Underwriting, and Operations to mitigate risk and drive strategic initiatives.

Strong healthcare knowledge and executive communication are essential for success in this role. In addition to base pay, the position offers Sales Incentive Compensation plus stock options, reflecting its