Client Access Representatives - Customer Service (Springfield, Republic, & More)

Burrell Center Inc; Springfield (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid time off

Employee benefits package

Top-notch training

Career mobility

Welcoming work culture

Career growth

Job summary

A community mental health provider is seeking motivated Client Access Representatives in Springfield, MO, and surrounding areas. Responsibilities include providing exceptional customer service, scheduling appointments, and maintaining client records. Ideal candidates have a high school diploma and customer service experience, with strong computer and organizational skills. The role offers benefits such as paid time off, health insurance, and opportunities for career advancement.

Qualifications

• Previous customer service experience preferred.
• Excellent typing skills required.
• Strong computer skills required.

Responsibilities

• Provide exceptional customer service.
• Schedule and reschedule client appointments.
• Maintain accurate client records.
• Support providers and teams with administrative tasks.
• Maintain deposit logs and scan documents into charts.

Skills

Customer service

Proficiency in Microsoft Office Suite

Strong computer skills

Organizational skills

Typing skills

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Client Access Representatives - Customer Service (Springfield, Republic, & More) page is loaded## Client Access Representatives - Customer Service (Springfield, Republic, & More)locations: Springfield, MO: Branson, MO: Republic, MO: Reeds Spring, MOposted on: Posted Todayjob requisition id: R - 21209**Job Description:**# **CLIENT ACCESS REPRESENTATIVE - CUSTOMER SERVICE****Full-Time / Part-Time / PRN / Float shifts** *(subject to availability)*We are seeking qualified candidates for Client Access Representative positions in a variety of clinics across Southwest Missouri such as:## **Springfield, Republic, Nixa, Marshfield, Bolivar, Branson, and more.** *(subject to availability)* **Clinic location examples include:*** ## **Psychiatry Clinics*** ## Substance Use Disorder Detox Centers* ## Rapid Access Unit / Behavioral Crisis Center* ## Youth Focus Clinic* and others (subject to availability)As the face of our organization, our Client Access Representatives play a vital role in creating a positive first impression for our clients, staff, and leadership team. In this role, you'll be responsible for a variety of receptionist and clerical duties, including scheduling appointments, collecting payments, and maintaining accurate and up-to-date client records. You'll also have the opportunity to work closely with our providers and support teams to ensure that our clients receive the highest level of care.**Key Responsibilities:*** Provide exceptional customer service to all clients, staff, and leadership team members* Represent Burrell Behavioral Health in a professional, collaborative, and respectful manner* Schedule and reschedule client appointments as needed* Complete client intake paperwork accurately and efficiently* Collect client cost shares for appointments* Work with providers to manage cancellation lists and reschedules* Maintain and update provider cancellation lists* Accurately complete daily deposit logs* Scan documents into client charts**Qualifications:*** A high school diploma or equivalent* Previous customer service experience (preferred)* Proficiency in Microsoft Office Suite* Strong computer skills* Excellent typing skills* Exceptional organizational skills**What we offer:**As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.If you're ready to join a dynamic team and make a difference in the lives of others, apply now to become a Client Access Representative at Burrell Behavioral Health!CLIENT ACCESS REPRESENTATIVECUSTOMER SERVICE**Position Perks & Benefits:****Paid time off:** full-time employees receive an attractive time off package to balance your work and personal life**Employee benefits package:** full-time employees receive health, dental, vision, retirement, life, & more**Top-notch training:** initial, ongoing, comprehensive, and supportive**Career mobility:** advancement opportunities/promoting from within**Welcoming, warm, supportive:** a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness.**Brightli is on a Mission:**A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.We are an Equal Employment Opportunity Employer.Burrell Behavioral Health is a Smoke and Tobacco Free Workplace.