Healthcare Capacity & Access Analytics Lead

Ochsner Health; New Orleans (LA); On-site; USD 90,000 - 130,000; Full time

Job summary

Ochsner Health in New Orleans, LA, is seeking a Capacity Management & Access Analytics leader to improve scheduling efficiency, patient access, and operational performance. You will analyze performance data, identify opportunities, and implement data‑driven improvements in a collaborative healthcare setting.

The role requires 5+ years in healthcare operations or related fields, with supervisory experience and expertise in Epic Cadence and BI tools.

Qualifications

• Required: Bachelor's degree in Healthcare Administration, Data Analytics, Information Systems, or related field.
• Preferred: Master's degree in Business Administration, Healthcare Administration, or related field.

Responsibilities

• Oversees provider capacity management, patient access performance, and operational analytics to improve scheduling efficiency, workflow effectiveness, and organizational outcomes.
• Analyzes operational and performance data to identify trends, recommend solutions, and implement sustainable process improvements.
• Provides strategic insights, forecasting, and actionable recommendations to operational and executive leadership to support informed decision‑making.
• Develops, maintains, and standardizes operational procedures, documentation, and training materials.
• Partners with clinical, operational, revenue cycle, patient access, and IS leaders to optimize provider scheduling, patient access, and operational performance.
• Serves as the subject matter expert for provider capacity management, access analytics, Epic Cadence optimization, and operational best practice.
• Leads or supports strategic initiatives involving provider scheduling optimization, automation, AI‑enabled technologies, and digital transformation to improve operational efficiency and patient access.
• Evaluates, implements, and optimizes AI‑enabled technologies and automation solutions that enhance provider scheduling, workflow efficiency, operational performance, and the patient and provider experience.
• Collaborates with IS and operational leaders to identify, evaluate, and adopt emerging technologies that support innovation and continuous improvements.
• Leads, coaches, mentors, and develops a team of analysts to achieve departmental goals.
• Establishes performance expectations, fosters accountability and collaboration, and supports employee engagement, professional development, and succession planning.

Skills

Analytical skills

Communication

Leadership

Cross‑functional collaboration

Project management

Change management

AI/automation knowledge

Education

Bachelor's degree

Master's degree

Tools

Excel

Tableau

Power BI

Epic Cadence

Job description

Ochsner Health in New Orleans, LA, is seeking a Capacity Management & Access Analytics leader to improve scheduling efficiency, patient access, and operational performance. You will analyze performance data, identify opportunities, and implement data‑driven improvements in a collaborative healthcare setting.

The role requires 5+ years in healthcare operations or related fields, with supervisory experience and expertise in Epic Cadence and BI tools.