Healthcare Call Center Supervisor

Inizio Engage; Fort Washington (Montgomery County); In loco; USD 42.000 - 78.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical coverage

Dental coverage

Vision coverage

401(k) match

Paid time off (PTO)

Life insurance

Disability insurance

Paid holidays

Descrizione del lavoro

Inizio Engage, a leading healthcare engagement partner, is seeking a Call Center Supervisor in the United States to lead the call floor, coach staff, and ensure service levels meet client KPIs while upholding HIPAA and privacy.

You’ll supervise performance, train new hires, manage staffing, and partner with internal teams to drive quality improvements, while maintaining fiscal responsibility and compliance with SOPs.

Competenze

• RN or Pharmacist license required.
• Five years of supervising within a Call Center, Team Lead or Supervisor role or equivalent experience.
• Strong understanding of call management systems (CentreVu Supervisor) and basic software (Word, Excel, PowerPoint, Outlook).
• Excellent customer service, communication, and interpersonal skills.

Mansioni

• Supervise call center staff and provide performance coaching.
• Conduct training and new hire interviews; manage staffing levels.
• Ensure adherence to HIPAA and privacy policies; monitor call quality and scripts.
• Maintain service levels and achieve client KPIs; drive continuous quality improvement.

Conoscenze

RN license

Pharmacist license

Call center supervision

Coaching and training

Communication skills

Strumenti

CentreVu Supervisor

Avaya CMS

Microsoft Office

Descrizione del lavoro

Inizio Engage, a leading healthcare engagement partner, is seeking a Call Center Supervisor in the United States to lead the call floor, coach staff, and ensure service levels meet client KPIs while upholding HIPAA and privacy.

You’ll supervise performance, train new hires, manage staffing, and partner with internal teams to drive quality improvements, while maintaining fiscal responsibility and compliance with SOPs.