Healthcare Call Center Specialist — Scheduling & Insurance

Community Healthcare Network, Inc; New York (NY); On-site; USD 42,000 - 54,000; Full time

Job summary

Community Healthcare Network seeks a Full-Time Call Center Specialist to serve as the telephone liaison between callers and CHN health centers. The role schedules appointments, verifies insurance, answers inquiries, and guides patients with accurate information.

Responsibilities include handling calls professionally, documenting interactions, and ensuring privacy and compliance. A minimum of two years in healthcare and a High School diploma are required; bilingual Spanish is preferred.

Qualifications

• High school diploma or equivalent.
• Minimum two years of related healthcare experience.
• Bilingual Spanish is preferred.

Responsibilities

• Answer all incoming calls professionally at all times.
• Handle calls efficiently and courteously.
• Use professional language and grammar; avoid slang.
• Maintain upbeat tone throughout calls.
• Schedule appointments based on availability and record details.
• Verify insurance information and document needed items.
• Provide basic information about CHN Health Centers and services.
• Troubleshoot caller needs and transfer as needed.
• Confirm call purpose and ask relevant questions.
• Offer appropriate resolution options to reduce callbacks.
• Follow call workflows and document interactions.
• Use CISCO phone, ECW, and CHN tools correctly.
• Document all interactions and wrap-up codes.
• Report system or computer problems promptly.
• Maintain professional customer service focus.
• Attend training and in-service meetings.
• Ensure patient confidentiality and privacy.

Skills

Customer service

Clear communication

Multitasking

Bilingual Spanish

Education

High School Diploma or equivalent

Tools

CISCO phone

ECW

CHN Contact Center Webpage

Job description

Community Healthcare Network seeks a Full-Time Call Center Specialist to serve as the telephone liaison between callers and CHN health centers. The role schedules appointments, verifies insurance, answers inquiries, and guides patients with accurate information.

Responsibilities include handling calls professionally, documenting interactions, and ensuring privacy and compliance. A minimum of two years in healthcare and a High School diploma are required; bilingual Spanish is preferred.