Call Center Specialist

ADP, Inc.; New York (NY); On-site; USD 38,000 - 51,000; Full time

Job summary

Community Healthcare Network is seeking a Full-Time Call Center Specialist to provide clear communication with callers, schedule appointments, verify insurance information, and assist with required documentation for health center visits.

The position is based at the Bronx Annex, NY, and requires a High School diploma and at least two years of healthcare experience; bilingual Spanish is preferred to help diverse patients.

Qualifications

• High School diploma or equivalent.
• Minimum two (2) year related healthcare experience.
• Bilingual Spanish is Preferred.

Responsibilities

• Answers all incoming telephone calls in a professional manner at all times.
• Verifies insurance information, updates demographics, and schedules appointments.
• Documents interactions and uses appropriate wrap-up codes for calls.
• Transfers calls to appropriate staff and escalates issues when needed.
• Maintains professional customer service and adheres to call workflows.

Skills

Clear communication

Professional language

Positive attitude

Bilingual Spanish

Education

High School diploma or equivalent

Tools

CISCO phone

ECW

CHN Contact Center Webpage

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Call Center Specialist

Full Time Kelly Street Office/Bronx Annex, Bronx, NY, US

2 days ago Requisition ID: 3662

Salary: $44,230.59 Annually

Community Healthcare Network is seeking for a Full-Time Call Center Specialist will be responsible for clear communication with callers and provide assistance that produce customer satisfaction. This role will serve as a telephone liaison between our customers and all CHN health centers to schedule appointments, verify insurance information, answer inquires and questions, troubleshoot problems and provide accurate /timely information.

Community Healthcare Network is seeking for a Full-Time Call Center Specialist will be responsible for clear communication with callers and provide assistance that produce customer satisfaction. This role will serve as a telephone liaison between our customers and all CHN health centers to schedule appointments, verify insurance information, answer inquires and questions, troubleshoot problems and provide accurate /timely information.

JOB FUNCTION:

Responsibilities include, but are not limited to

• Answers all incoming telephone calls in a professional manner at all times.
• Ensures that all calls are handled in an expedited and efficient manner accurately and courteously.
• Ensures use of professional language and grammar avoiding slang and lingo.
• Maintains an upbeat tone of voice when responding to customers throughout the entire call.
• Schedule appointments based on availability and continuity of care, verifies insurance information, updates demographics, and informs patients of necessary documentation for health center visits.
• Informs and provides basic information regarding CHN Health Centers, directions and all available services.
• Assesses/troubleshoots caller needs and transfers calls to the appropriate staff within the department as needed.
• Confirms the purpose of the call, paraphrasing and asking pertinent questions to ensure they are addressing the concern.
• Conveys ownership of the call and offers appropriate options for resolution to reduce call backs from the customer.
• Demonstrates understanding of call work flows and uses the appropriate workflow to address the patient issues/concerns.
• Utilizes established policies and procedures for scheduling, transferring and escalating calls.
• Demonstrates complete understanding of all applications including CISCO phone, ECW and CHN Contact Center Webpage.
• Appropriately documents all interactions and activities relevant to the call and uses appropriate Wrap-up code.
• Reports all telephone system and computer problems immediately to the Contact Center Supervisor or Tech Support in absence of Contact Center Supervisor.
• Maintains a professional customer service focus at all times.
• Documents patient’s complaints and reports all incidents to the Contact Center Supervisor in a timely fashion.
• Attends all training and in-service meetings
• Compliance with Employee Health Services.
• Facilitates related services for health center patients as appropriate with respect to their confidentiality and privacy.
• Performs other related duties as assigned.

WHAT WE LOOK FOR:

• High School diploma or equivalent.
• Minimum two (2) year related healthcare experience.
• Bilingual Spanish is Preferred.