Healthcare Call Center Specialist: Scheduling & Support

Community Healthcare Network Inc; New York (NY); On-site; USD 38,000 - 51,000; Full time

Job summary

Community Healthcare Network is seeking a Full-Time Call Center Specialist at the Bronx, NY location. You will handle incoming calls, schedule appointments, verify insurance, and provide accurate information to patients while maintaining a courteous, professional demeanor.

Responsibilities include documenting interactions, guiding callers through required documentation, and escalating issues to the proper staff. Bilingual Spanish is preferred and prior healthcare experience is valued.

Qualifications

• High School diploma or equivalent.
• Minimum two years of related healthcare experience.
• Bilingual Spanish is preferred.

Responsibilities

• Answers all incoming telephone calls in a professional manner.
• Schedules appointments based on availability and continuity of care; verifies insurance information.
• Informs and provides basic information regarding CHN Health Centers and services.

Skills

Clear communication

Customer service

Phone etiquette

Multitasking

Education

High School diploma or equivalent

Tools

CISCO phone

ECW

CHN Contact Center Webpage

Job description

Community Healthcare Network is seeking a Full-Time Call Center Specialist at the Bronx, NY location. You will handle incoming calls, schedule appointments, verify insurance, and provide accurate information to patients while maintaining a courteous, professional demeanor.

Responsibilities include documenting interactions, guiding callers through required documentation, and escalating issues to the proper staff. Bilingual Spanish is preferred and prior healthcare experience is valued.