Healthcare Call Center Specialist — Patient Support

American Esoteric Laboratories; Dallas, Northern (TX, KY); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

401(k) with company match

Job summary

Clinical Pathology Laboratories, Inc. is hiring a Customer Service Representative in Dallas, TX. This 1st shift, full-time role supports patients, clients, and the laboratory team with exceptional service via phone and handles billing inquiries.

A high school diploma and call center experience are required, with strong communication and typing skills. Opportunities for growth and comprehensive benefits are included.

Qualifications

• High School Diploma or equivalent.
• 1 year of experience working in a call center or in the laboratory.
• Exceptional communication skills.
• Top notch typing proficiency (at least 35wpm), including 10-key.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Provide patients, clients, and the laboratory team with exceptional service right over the phone.
• Work in a call center environment.
• Process billing claims, analyze accounts, and help callers understand their charges.
• Champion safety, compliance, and quality control.

Skills

Typing 35 wpm

Exceptional communication

Call center experience

Fast-paced environment

Education

High School Diploma

Associate's Degree or Medical Assistant training

Tools

10-key

Job description

Clinical Pathology Laboratories, Inc. is hiring a Customer Service Representative in Dallas, TX. This 1st shift, full-time role supports patients, clients, and the laboratory team with exceptional service via phone and handles billing inquiries.

A high school diploma and call center experience are required, with strong communication and typing skills. Opportunities for growth and comprehensive benefits are included.