Healthcare Call Center Agent – Patient Services

Clinical Pathology Laboratories; Tyler (TX); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Free lab services

Job summary

Clinical Pathology Laboratories, Inc. in Tyler, Texas seeks a full-time call center specialist to deliver exceptional service to patients, clients, and the lab team by phone.

You will work in a fast-paced call center, handle billing questions, and help customers understand charges. This role emphasizes safety, compliance, and quality control, with benefits including paid time off, holidays, medical, dental and vision coverage, and a 401(k) with company match.

Qualifications

• High School Diploma or equivalent is required.
• 1 year of experience in a call center or laboratory.
• Exceptional communication skills are essential.
• Typing at least 35 wpm with 10-key proficiency.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Provide patients, clients, and the laboratory team with exceptional service right over the phone.
• Work in a call center environment.
• Process billing claims, analyze accounts, and help callers understand their charges.
• Champion safety, compliance, and quality control.

Skills

Exceptional communication

Typing 35 wpm

10-key proficiency

Fast-paced environment

Education

High School Diploma or equivalent

Associate’s Degree or Medical Assistant training

Job description

Clinical Pathology Laboratories, Inc. in Tyler, Texas seeks a full-time call center specialist to deliver exceptional service to patients, clients, and the lab team by phone.

You will work in a fast-paced call center, handle billing questions, and help customers understand charges. This role emphasizes safety, compliance, and quality control, with benefits including paid time off, holidays, medical, dental and vision coverage, and a 401(k) with company match.