Healthcare Call Center Operations Manager - Patient Access

Medical University of South Carolina; Charleston (SC); On-site; USD 90,000 - 130,000; Full time

Job summary

The Medical University of South Carolina is seeking a Manager of Call Center Operations to lead day-to-day call center activities, supervising Leads, Trainers and Referral Management Specialists to deliver accurate information and exceptional customer service.

Under limited supervision, you will drive process improvements, monitor KPIs, and collaborate with leaders to align staff, workflows and technology with organizational goals, ensuring compliance and high-quality patient access.

Qualifications

• Bachelor's degree or equivalent work experience is required.
• 7 years progressive work experience with 2 years in a management role.
• Experience supervising multiple staff and coordinating with leadership.

Responsibilities

• Manages one or more functional areas of a department.
• Supervises two or more professional and support staff including subordinate supervisors.
• Evaluates and improves department processes to ensure compliance with policies and laws.
• Plans, organizes, facilitates, monitors, and evaluates department activities to meet organizational goals.
• Collaborates with leaders to optimize workflows and patient access operations.

Education

Bachelor's Degree or Equivalent Work Experience

Job description

The Medical University of South Carolina is seeking a Manager of Call Center Operations to lead day-to-day call center activities, supervising Leads, Trainers and Referral Management Specialists to deliver accurate information and exceptional customer service.

Under limited supervision, you will drive process improvements, monitor KPIs, and collaborate with leaders to align staff, workflows and technology with organizational goals, ensuring compliance and high-quality patient access.