Supervisor, Call Center Operations

Medical University of South Carolina; Bluffton (MN); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health, dental, vision, life

Retirement plan

Paid time off

Parental leave

Disability insurance

Professional training

Competitive pay

Annual merit increase

Wellbeing resources

Tuition reimbursement

Employee discounts

Referral program

Flexible schedule

Certification incentive

Job summary

The MUSC Community Physicians (MCP) in Bluffton, SC, seeks a Supervisor Patient Access Coordinator to guide scheduling, registration and related workflows across the enterprise. You will supervise team members, monitor performance and ensure services meet quality and financial standards while aligning with MUSC policies.

Some weekend/holiday work may be required. The role emphasizes leadership in registration processes, Epic Cadence expertise, and cross-functional coordination to improve patient

Qualifications

• Bachelor’s degree or higher with healthcare leadership experience.
• Extensive knowledge of EPIC Cadence and patient access reporting/work queues.
• Supervisory experience required; hospital setting preferred.
• Certifications such as CHAA/CRCS/CHAM are preferred.

Responsibilities

• Supervise Patient Access Coordinator team and scheduling functions across clinics.
• Monitor operations and staff performance to improve patient satisfaction and efficiency.
• Ensure adherence to MUSC policies and procedures; communicate across departments.
• Act as liaison between support services to remove barriers to care.

Skills

Patient Access Registration

EPIC Cadence

Registration workflows

Supervisory experience

Education

Bachelor’s degree + 3 yrs leadership

Associate degree + 4 yrs leadership

High school diploma + 5 yrs leadership

Job description

Job Description Summary

Under the direction of the Patient Access Services Manager and/or the Director, the Supervisor Patient Access Coordinator is responsible for carrying out the goals, objectives, plans and policies for the established areas of responsibility. Ensures that the services provided within area of responsibility are delivered within established quality and financial standards.

Entity

MUSC Community Physicians (MCP)

Worker Type

Employee

Worker Sub-Type

Regular

Cost Center

CC005632 MCP - Bluffton MOB

Pay Rate Type

Salary

Pay Grade

Health-25

Scheduled Weekly Hours

40

Work Shift

Job Description

Under the direction of the Patient Access Services Manager and/or the Director, the Supervisor Patient Access Coordinator is responsible for carrying out the goals, objectives, plans and policies for the established areas of responsibility. Ensures that the services provided within area of responsibility are delivered within established quality and financial standards. Position may require some weekend and holiday work. Responsible for monitoring operational systems and employee performance to increase patient satisfaction, operational efficiency and effectiveness. Must have through knowledge of Medical University Hospital Authority policies and procedures. Promotes open and informative communication within area of responsibility and with coordinating areas within the Medical Center. Oversees and trains team members who possess advanced knowledge in specific complex scheduling functions, processes and workflows to include the scheduling of all multidisciplinary and ancillary clinics across the enterprise, series scheduling, template management, strategic overbooking, resource alignment. Act as a liaison between multiple support services to assist patients in overcoming healthcare system barriers.

Minimum Education and Experience :

Bachelor’s degree from an accredited college/university and three years directly related healthcare leadership experience; or an associate’s degree and four years directly related healthcare leadership experience; or a high school diploma or equivalent (GED) and five years directly related healthcare leadership experience.

• Considerable knowledge and skill in the application of the techniques and practices of Patient Access Registration.
• Extensive knowledge of EPIC Cadence application, Patient Access reporting, Epic work queues, and subject matter expert in Registration processes/ workflows. Supervisory experience required.
• Patient Access work in a hospital setting preferred.
• Certified Healthcare Access Associate, Certified Revenue Cycle Specialist, or Certified Healthcare Access Management Certification Preferred.

Additional Job Description

Benefits:

• Health, dental, vision, and life insurance
• Employer Sponsored Retirement Plan
• Paid time off and extended sick leave
• Paid Parental Leave
• Disability insurance plan options
• Continuous professional and clinical training
• Competitive pay
• Annual Merit Increase
• Wellbeing resources
• Tuition Reimbursement
• Employee perks and discounts
• Employee referral program
• Flexible schedule options
• Certification incentive program

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, http://www.uscis.gov/e-verify/employees