Supervisor, Call Center Operations

MUSC Health; Bluffton (SC); On-site; USD 55,000 - 80,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Tuition reimbursement

Flexible schedule options

Job summary

MUSC Health in Bluffton seeks a Supervisor Patient Access Coordinator to oversee patient access services, ensuring quality standards and operational efficiency. The ideal candidate will have a Bachelor's degree and relevant healthcare leadership experience, particularly in Patient Access Registration and the EPIC Cadence application. Responsibilities include monitoring operational systems, training team members, and liaising between support services. Benefits include health insurance, retirement plans, paid time off, and continuous professional training.

Qualifications

• Bachelor’s degree and three years of healthcare leadership experience.
• Extensive knowledge of EPIC Cadence and Patient Access reporting.
• Experience in patient access work in a hospital setting preferred.

Responsibilities

• Ensure services meet quality and financial standards.
• Oversee and train team members in scheduling processes.
• Act as a liaison between support services for patient assistance.

Skills

Patient Access Registration

EPIC Cadence application

Healthcare leadership experience

Supervisory experience

Education

Bachelor’s degree

Associate’s degree

High school diploma (GED)

Job description

Job Summary

Under the direction of the Patient Access Services Manager and/or the Director, the Supervisor Patient Access Coordinator is responsible for carrying out the goals, objectives, plans, and policies for the established areas of responsibility. The role ensures that services provided in the area of responsibility are delivered within established quality and financial standards. Position may require some weekend and holiday work. The coordinator monitors operational systems and employee performance to increase patient satisfaction, operational efficiency and effectiveness. The coordinator must have thorough knowledge of Medical University Hospital Authority policies and procedures and will promote open and informative communication within the area of responsibility and with other coordinating areas within the Medical Center. The role oversees and trains team members who possess advanced knowledge in specific complex scheduling functions, processes, and workflows, including scheduling of all multidisciplinary and ancillary clinics across the enterprise, series scheduling, template management, strategic overbooking, and resource alignment. The coordinator acts as a liaison between multiple support services to assist patients in overcoming healthcare system barriers.

Minimum Education & Experience

Bachelor’s degree from an accredited college/university and three years directly related healthcare leadership experience; or an associate’s degree and four years directly related healthcare leadership experience; or high school diploma (GED) and five years directly related healthcare leadership experience.

• Considerable knowledge and skill in the application of the techniques and practices of Patient Access Registration.
• Extensive knowledge of EPIC Cadence application, Patient Access reporting, Epic work queues, and subject matter expert in Registration processes/workflows. Supervisory experience required.
• Patient Access work in a hospital setting preferred.
• Certified Healthcare Access Associate, Certified Revenue Cycle Specialist, or Certified Healthcare Access Management Certification Preferred.

Benefits

• Health, dental, vision, and life insurance
• Employer sponsored retirement plan
• Paid time off and extended sick leave
• Paid parental leave
• Disability insurance plan options
• Continuous professional and clinical training
• Competitive pay
• Annual merit increase
• Wellbeing resources
• Tuition reimbursement
• Employee perks and discounts
• Employee referral program
• Flexible schedule options
• Certification incentive program

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

Medical University of South Carolina participates in the federal E‑Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E‑Verify program, please use the following link: http://www.uscis.gov/e-verify/employees