Healthcare Call Center Manager | 24/7 Ops & Leadership

SolutionHealth; Nashua (NH); Presencial; USD 90.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health, dental, vision coverage

Disability insurance

403(b) Retirement savings plan

Paid time off/earned time accrual

Tuition reimbursement

Descripción de la vacante

SolutionHealth in Nashua, NH is seeking a Call Center Manager to lead the 24x7 call center and switchboard operations. You will report to the Executive Director of Access & Engagement Systems and oversee staff, budgets, and technology lifecycles to ensure top quality telephone interactions.

Ideal candidates have a Bachelor’s degree or equivalent, at least five years in call center roles with two in leadership, and healthcare experience.

Formación

• Bachelor’s degree or equivalent experience.
• Minimum 5 years of call center experience, including at least 2 years in a supervisory/management role.
• Healthcare experience in a hospital or healthcare system is preferred.

Responsabilidades

• Lead 24x7 call center operations, scheduling, and workload forecasting.
• Provide coaching and development to supervisors and team members.
• Liaise between call center and clinical practices; train scheduling system use.
• Supervise communication systems, directories, pagers, and emergency response protocols.
• Manage department budgets, variance reports, and business continuity plans.
• Collaborate with IT and vendors to ensure call center technology meets current and future needs.

Conocimientos

Leadership

Call center operations

Communication

Vendor management

Budget management

Educación

Bachelor’s degree or equivalent experience

Descripción del empleo

SolutionHealth in Nashua, NH is seeking a Call Center Manager to lead the 24x7 call center and switchboard operations. You will report to the Executive Director of Access & Engagement Systems and oversee staff, budgets, and technology lifecycles to ensure top quality telephone interactions.

Ideal candidates have a Bachelor’s degree or equivalent, at least five years in call center roles with two in leadership, and healthcare experience.