Healthcare Call Center Manager, 24/7 Operations

11 Southern NH Medical Center; Nashua (NH); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision coverage

Disability insurance

Life insurance

Tuition reimbursement

Nursing Student Loan Paydown Program

403(b) retirement plan

Paid time accrual

Job summary

SolutionHealth, anchored by Southern New Hampshire Medical Center in Nashua, NH, is seeking a Call Center Manager to lead 24x7 call center and switchboard operations, reporting to the Executive Director of Access & Engagement Systems. You will guide staff, budgets, and technology lifecycles to ensure top-quality telephone interactions for customers.

Ideal candidates hold a Bachelor’s degree or equivalent, have 5+ years of call center experience with 2+ years in leadership, and are willing to

Qualifications

• Bachelor’s degree or equivalent experience, with additional 4 years of related experience can substitute for the degree.
• Minimum 5 years of call center experience, including at least 2 years in a supervisory/management role.
• Healthcare system experience preferred.
• Strong communication and vendor/leadership relationship skills.
• Willingness to travel and support after-hours, weekends, holidays, or overnights for a 24x7 operation.

Responsibilities

• Oversee day-to-day 24x7 call center operations and staffing.
• Provide leadership, coaching, and development to call center supervisors and staff.
• Act as liaison between the call center and clinical practices and emergency management teams.
• Supervise communication systems, directories, pagers, and emergency call center protocols.
• Oversee budgets, financial targets, variance reports, and business continuity planning.
• Collaborate with IT and external vendors to meet current and future needs.

Skills

Leadership

Communication

Relationship building

Team development

Discretion

Education

Bachelor’s degree or equivalent experience

Job description

SolutionHealth, anchored by Southern New Hampshire Medical Center in Nashua, NH, is seeking a Call Center Manager to lead 24x7 call center and switchboard operations, reporting to the Executive Director of Access & Engagement Systems. You will guide staff, budgets, and technology lifecycles to ensure top-quality telephone interactions for customers.

Ideal candidates hold a Bachelor’s degree or equivalent, have 5+ years of call center experience with 2+ years in leadership, and are willing to