Healthcare Call Center Manager — Lead 24/7 Operations

Southern New Hampshire Health; Nashua (NH); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health, dental, vision coverage

Short-term disability insurance

Tuition reimbursement

403(b) Retirement savings plan

Paid time off

Job summary

Southern New Hampshire Health in Nashua, NH, is seeking a Call Center Manager to lead the hospital’s 24x7 call center and switchboard operations. You will report to the Executive Director of Access & Engagement Systems and oversee staff, budgets, and technology lifecycles to ensure high-quality telephone interactions for patients and callers.

The role requires a bachelor’s degree or equivalent, 5+ years in call center work, and 2+ years in leadership, with healthcare experience preferred.

Qualifications

• Bachelor’s degree or equivalent experience.
• Minimum 5 years of call center experience.
• At least 2 years in a leadership role.
• Healthcare/hospital experience preferred.
• Willingness to travel and work occasional off-hours.

Responsibilities

• Oversee 24x7 call center operations and staffing.
• Coach and develop call center supervisors and staff.
• Coordinate with clinical practices and emergency management.
• Manage budgets, cost controls, and financial targets.
• Partner with IT and vendors to ensure reliable call center technology.
• Lead after-hours answering services and critical communications.

Skills

Call center management

Team leadership

Budgeting

Vendor management

Communication

Education

Bachelor’s degree or equivalent experience

Tools

Scheduling software

Call center technology

Job description

Southern New Hampshire Health in Nashua, NH, is seeking a Call Center Manager to lead the hospital’s 24x7 call center and switchboard operations. You will report to the Executive Director of Access & Engagement Systems and oversee staff, budgets, and technology lifecycles to ensure high-quality telephone interactions for patients and callers.

The role requires a bachelor’s degree or equivalent, 5+ years in call center work, and 2+ years in leadership, with healthcare experience preferred.