Call Center CMA Lead

AdventHealth; Tampa (FL); On-site; USD 22,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off from Day One

403-B Retirement Plan

4 Weeks 100% Paid Parental Leave

Career Development

Whole Person Well-being Resources

Mental Health Resources and Support

Pet Benefits

Job summary

AdventHealth in Tampa, FL is seeking a full-time Customer Service representative to respond to telephone and internet inquiries, collect caller data, and direct requests to appropriate departments. The role emphasizes timely resolutions, accurate documentation, and professional service to patients and families.

The position requires a high school diploma or equivalent, with preferred experience in clinical settings and as a MA-C or licensed nurse.

Qualifications

• High School Grad or Equiv [Required]
• Experience in various clinical areas inpatient or outpatient practices preferred
• Experience as a MA-C or Licensed Nurse Preferred

Responsibilities

• Responds to telephone and Internet inquiries from customers seeking information and resources. Collects relevant caller data to assist with measurement, tracking, and reporting activities.
• Tracks inquiries, questions, and answers, and provides resolution. Directs calls to appropriate departments based on the nature of the inquiry.
• Assesses the urgency of inquiries and prioritizes responses accordingly. Documents interactions and resolutions accurately and timely.

Education

High School Grad or Equiv

Job description

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance

• Paid Time Off from Day One

• 403-B Retirement Plan

• 4 Weeks 100% Paid Parental Leave

• Career Development

• Whole Person Well-being Resources

• Mental Health Resources and Support

• Pet Benefits

Schedule:

Full time

Shift:

Day (United States of America)

Address:

14055 Riveredge Dr

City:

Tampa

State:

Florida

Postal Code:

33637

Job Description:

Responds to telephone and Internet inquiries from customers seeking information and resources. Collects relevant caller data to assist with measurement, tracking, and reporting activities. Tracks inquiries, questions, and answers, and provides resolution. Directs calls to appropriate departments based on the nature of the inquiry. Assesses the urgency of inquiries and prioritizes responses accordingly. Ensures efficient communication and resolution of issues. Maintains a high level of customer service and professionalism. Provides accurate information to callers and directs them to appropriate resources. Contributes to the overall efficiency and effectiveness of the communication process. Other duties as assigned. Documents interactions and resolutions accurately and timely.

Knowledge, Skills, and Abilities:

• N/A

Education:

• High School Grad or Equiv [Required]

Field of Study:

• Grad or Equiv
• Work ExperienceExperience in various clinical areas inpatient or outpatient practices Preferred
• Experience as a lead role in a medical setting or other health care related role Preferred
• Experience as a MA-C or Licensed Nurse Preferred

Work Experience:

• Experience as a lead role in a medical setting or other health care related role. [Preferred]
• Experience as a MA-C or Licensed Nurse. [Preferred]
• Experience in various clinical areas inpatient or outpatient practices [Preferred]

Additional Information:

• N/A

Licenses and Certifications:

• N/A

Physical Requirements:

(Please click the link below to view work requirements)

Physical Requirements - https://tinyurl.com/23km2677

Pay Range:

$16.30 - $26.08

Background Screening Requirement (Florida Law)

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.

Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse: https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.