Healthcare Call Center & Dispatch Operator

Mercy; Washington (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health coverage

Paid time off (PTO)

Parental leave

401(k) with employer match

Tuition reimbursement

Dependent Care FSA

Paid volunteer time

Free parking

Career growth opportunities

Job summary

Mercy Hospital Washington in Washington, MO is seeking a Communication Service Operator. You will answer and route calls, page physicians, and assist families with information, while handling class registrations and referrals.

The role supports various departments and offsite locations as needed. We require a high school diploma or equivalent, basic computer and keyboarding skills, and the ability to navigate multiple software systems.

Qualifications

• High school diploma or equivalent.
• Basic computer and keyboarding skills.
• Able to navigate multiple software systems at once.
• Clear English communication, both oral and written.
• Knowledge of Microsoft Office.

Responsibilities

• Answer all incoming calls and connect calls, page physicians, and obtain long distance information for physicians, personnel and families.
• Provide patient information and handle class registration and physician referral calls.
• May serve as Dispatcher for Safety, Security, Maintenance and other offsite locations.

Skills

Keyboarding

English communication

Multi-system navigation

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Mercy Hospital Washington in Washington, MO is seeking a Communication Service Operator. You will answer and route calls, page physicians, and assist families with information, while handling class registrations and referrals.

The role supports various departments and offsite locations as needed. We require a high school diploma or equivalent, basic computer and keyboarding skills, and the ability to navigate multiple software systems.