Communication Service Operator, Full Time

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Washington (MO); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Comprehensive Health Coverage

401(k) with Employer Match

Paid Parental Leave

Tuition Reimbursement

Paid Volunteer Time

Free Parking

Career Growth Opportunities

Job summary

Mercy Hospital Washington is seeking a Communication Service Operator to handle incoming calls, connect lines, page physicians, and provide patient information. The role may include dispatcher duties for Safety and Security and other offsite locations.

This full-time position supports Mercy’s Washington, MO campus at 901 E 5th Street. You’ll have a high school diploma, and while telephone or customer service experience is beneficial, strong English communication and computer skills are

Qualifications

• High school diploma or equivalent.
• Telephone or customer service experience beneficial.
• Basic computer and keyboarding skills.
• Ability to navigate multiple computer software systems simultaneously.
• Ability to communicate clearly in English both orally and written.
• Knowledge of Microsoft Office.

Responsibilities

• Answer all incoming calls and connect lines.
• Page physicians and place calls for staff and families.
• Provide patient information and support class registrations and referrals.
• May serve as Dispatcher for Safety and Security, Maintenance, and other offsite locations.

Skills

Customer service

English communication

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Office

Keyboarding / Typing

Multiple software systems

Job description

Overview

Under general supervision, answer all incoming calls; connect all incoming and outgoing calls; page physicians; obtain long distance information and place calls for physicians, personnel and families; provide patient information. Receive class registration & physician referral calls. May serve as Dispatcher for Safety and Security, Maintenance Departments, and other offsite locations.

Position Details:

Communication Service Operator

Mercy Hospital Washington

901 E 5th Street

Job Description

Find your calling at Mercy!

Overview

Under general supervision, answer all incoming calls; connect all incoming and outgoing calls; page physicians; obtain long distance information and place calls for physicians, personnel and families; provide patient information. Receive class registration & physician referral calls. May serve as Dispatcher for Safety and Security, Maintenance Departments, and other offsite locations.

Position Details:

Communication Service Operator

Mercy Hospital Washington

901 E 5th Street

Washington, MO 63090

Schedule: Full Time, 40 hours/week

Why You’ll Love Working Here

Exceptional Benefits Starting Day One:

• Comprehensive Health Coverage – Medical, dental, and vision through United Healthcare
• Generous PTO – Up to 34 days annually, including holidays, vacation, personal time, and short-term illness
• Paid Parental Leave – Supporting you and your growing family
• 401(k) with Employer Match – Invest in your future with confidence
• Tuition Reimbursement – Up to $2,000/year for continuing education
• Dependent Care FSA Contribution – $100/month for eligible participants
• Paid Volunteer Time – Give back to your community while on the clock
• Free Parking – Convenience that saves you time and money
• Career Growth Opportunities – Advance your skills and grow within Mercy
  
  

Overview

Under general supervision, answer all incoming calls; connect all incoming and outgoing calls; page physicians; obtain long distance information and place calls for physicians, personnel and families; provide patient information. Receive class registration & physician referral calls. May serve as Dispatcher for Safety and Security, Maintenance Departments, and other offsite locations.

Qualifications

Education: High school diploma or equivalent.

Experience: Telephone or customer service experience beneficial.

Certifications: None.

Other:

• Basic computer and keyboarding skills
• Must be able to navigate multiple computer software systems simultaneously
• Ability to communicate clearly in English both orally and written
• Knowledge of Microsoft Office
  
  

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you\'ll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you\'ll grow with us.

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