Communication Service Operator, Full Time

Mercy; Washington (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health coverage

Paid time off (PTO)

Parental leave

401(k) with employer match

Tuition reimbursement

Dependent Care FSA

Paid volunteer time

Free parking

Career growth opportunities

Job summary

Mercy Hospital Washington in Washington, MO is seeking a Communication Service Operator. You will answer and route calls, page physicians, and assist families with information, while handling class registrations and referrals.

The role supports various departments and offsite locations as needed. We require a high school diploma or equivalent, basic computer and keyboarding skills, and the ability to navigate multiple software systems.

Qualifications

• High school diploma or equivalent.
• Basic computer and keyboarding skills.
• Able to navigate multiple software systems at once.
• Clear English communication, both oral and written.
• Knowledge of Microsoft Office.

Responsibilities

• Answer all incoming calls and connect calls, page physicians, and obtain long distance information for physicians, personnel and families.
• Provide patient information and handle class registration and physician referral calls.
• May serve as Dispatcher for Safety, Security, Maintenance and other offsite locations.

Skills

Keyboarding

English communication

Multi-system navigation

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Find your calling at Mercy!

Overview

Under general supervision, answer all incoming calls; connect all incoming and outgoing calls; page physicians; obtain long distance information and place calls for physicians, personnel and families; provide patient information. Receive class registration & physician referral calls. May serve as Dispatcher for Safety and Security, Maintenance Departments, and other offsite locations.

Position Details:

Communication Service Operator

Mercy Hospital Washington
901 E 5th Street
Washington, MO 63090

Schedule: Full Time, 40 hours/week

Why You’ll Love Working Here

Exceptional Benefits Starting Day One:

• Comprehensive Health Coverage– Medical, dental, and vision through United Healthcare
• Generous PTO– Up to34 days annually, including holidays, vacation, personal time, and short-term illness
• Paid Parental Leave– Supporting you and your growing family
• 401(k) with Employer Match– Invest in your future with confidence
• Tuition Reimbursement– Up to$2,000/yearfor continuing education
• Dependent Care FSA Contribution– $100/month for eligible participants
• Paid Volunteer Time– Give back to your community while on the clock
• Free Parking– Convenience that saves you time and money
• Career Growth Opportunities– Advance your skills and grow within Mercy

Overview
Under general supervision, answer all incoming calls; connect all incoming and outgoing calls; page physicians; obtain long distance information and place calls for physicians, personnel and families; provide patient information. Receive class registration & physician referral calls. May serve as Dispatcher for Safety and Security, Maintenance Departments, and other offsite locations.

Qualifications

• Education: High school diploma or equivalent.
• Experience: Telephone or customer service experience beneficial.
• Certifications: None.
• Other:

• Basic computer and keyboarding skills
• Must be able to navigate multiple computer software systems simultaneously
• Ability to communicate clearly in English both orally and written
• Knowledge of Microsoft Office

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

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