Healthcare Call Center Customer Service Representative

Maximus; Midlothian (VA); Presencial; USD 32 000 - 42 000; Tempo integral

Resumo da oferta

Maximus is seeking a Customer Service Representative to support healthcare-related government programs in a mission-driven environment. You will handle inbound calls and digital inquiries from citizens, addressing questions on eligibility, benefits, and enrollment with accuracy and empathy.

You will document interactions in our systems, follow compliance and quality standards, protect sensitive information, and grow through coaching, training, and collaboration within public-sector operations

Qualificações

• Handles inbound calls and digital inquiries from citizens.
• Answers questions about eligibility, benefits and enrollment.
• Documents interactions in our systems with accuracy.
• Follows compliance and quality standards.
• Protects sensitive information.
• Receives training and coaching to grow in public-sector operations.
• Works in a collaborative team environment.

Responsabilidades

• Handle inbound calls and digital inquiries from citizens.
• Answer questions about eligibility, benefits, and enrollment.
• Document interactions in our systems and protect sensitive information.
• Follow compliance and quality standards.

Conhecimentos

Inbound calls handling

Digital inquiries

Customer assistance

Compliance standards

Data privacy

Empathy

Documentation in systems

Team collaboration

Descrição da oferta de emprego

Maximus is seeking a Customer Service Representative to support healthcare-related government programs within our mission-driven, service-oriented environment. In this role, you will handle inbound calls and digital inquiries from citizens, answer questions about eligibility, benefits, and enrollment, and resolve issues with accuracy and empathy. You will document interactions in our systems, follow compliance and quality standards, and protect sensitive information. Working in a collaborative team, you’ll receive training, coaching, and opportunities to grow in public-sector operations, citizen services, and digital transformation initiatives.