Healthcare Call Center Customer Service Representative

Maximus; Lexington (KY); In loco; USD 35.000 - 45.000; Tempo pieno

Descrizione del lavoro

Maximus in Lexington, KY is seeking a Customer Service Representative to support healthcare-related government programs. You will handle inbound calls and digital inquiries from citizens, answer questions about eligibility, benefits and enrollment, and resolve issues with accuracy and empathy.

This role emphasizes documenting interactions in our systems, following compliance and quality standards, and protecting sensitive information.

Descrizione del lavoro

Maximus is seeking a Customer Service Representative to support healthcare-related government programs within our mission-driven, service-oriented environment. In this role, you will handle inbound calls and digital inquiries from citizens, answer questions about eligibility, benefits, and enrollment, and resolve issues with accuracy and empathy. You will document interactions in our systems, follow compliance and quality standards, and protect sensitive information. Working in a collaborative team, you’ll receive training, coaching, and opportunities to grow in public-sector operations, citizen services, and digital transformation initiatives.