Healthcare Call Center Customer Service Representative

Maximus; Laurel (MD); On-site; USD 36,000 - 48,000; Full time

Job summary

Maximus is seeking a Customer Service Representative to support healthcare-related government programs in Laurel, MD. You will handle inbound calls and digital inquiries from citizens, answering questions about eligibility, benefits, and enrollment with accuracy and empathy.

You will document interactions in our systems, follow compliance and quality standards, and protect sensitive information. You will work in a collaborative team with training, coaching, and opportunities to grow in

Qualifications

• Handling inbound calls and digital inquiries about eligibility, benefits, and enrollment.
• Documenting interactions in systems with accuracy and empathy.
• Adhering to compliance and safeguarding sensitive information.

Responsibilities

• Handle inbound calls and digital inquiries from citizens about healthcare-related government programs.
• Explain eligibility, benefits and enrollment options with clarity and empathy.
• Document interactions in company systems and maintain data integrity.

Job description

Maximus is seeking a Customer Service Representative to support healthcare-related government programs within our mission-driven, service-oriented environment. In this role, you will handle inbound calls and digital inquiries from citizens, answer questions about eligibility, benefits, and enrollment, and resolve issues with accuracy and empathy. You will document interactions in our systems, follow compliance and quality standards, and protect sensitive information. Working in a collaborative team, you’ll receive training, coaching, and opportunities to grow in public-sector operations, citizen services, and digital transformation initiatives.