Healthcare Call Center Customer Service Representative

Maximus; Mount Sterling (KY); On-site; USD 30,000 - 38,000; Full time

Job summary

Maximus is seeking a Customer Service Representative to support healthcare-related government programs within a mission-driven, service-oriented environment.

You will handle inbound calls and digital inquiries from citizens, answer questions about eligibility, benefits, and enrollment, and resolve issues with accuracy and empathy. You will document interactions in our systems, follow compliance standards, and protect sensitive information.

Qualifications

• Experience in customer service or call-center environments.
• Ability to communicate clearly with citizens and colleagues.

Responsibilities

• Handle inbound calls and digital inquiries from citizens.
• Answer questions about eligibility, benefits, and enrollment.
• Document interactions in company systems and adhere to compliance standards.

Skills

Customer service

Communication

Job description

Maximus is seeking a Customer Service Representative to support healthcare-related government programs within our mission-driven, service-oriented environment. In this role, you will handle inbound calls and digital inquiries from citizens, answer questions about eligibility, benefits, and enrollment, and resolve issues with accuracy and empathy. You will document interactions in our systems, follow compliance and quality standards, and protect sensitive information. Working in a collaborative team, you’ll receive training, coaching, and opportunities to grow in public-sector operations, citizen services, and digital transformation initiatives.