Healthcare Call Center Customer Service Representative

Maximus; Enon (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

Maximus is seeking a Customer Service Representative to support healthcare-related government programs in a mission-driven environment. You will handle inbound calls and digital inquiries from citizens, answering questions about eligibility, benefits, and enrollment.

You will document interactions in our systems, follow compliance and quality standards, protect sensitive information, and work in a collaborative team with training and coaching to grow in public-sector operations and digital

Qualifications

• Experience in delivering customer service in a call center or service-oriented setting.
• Strong communication skills with empathy and patience.
• Ability to follow compliance and quality standards and protect sensitive information.

Responsibilities

• Handle inbound calls and digital inquiries from citizens.
• Answer questions about eligibility, benefits, and enrollment.
• Resolve issues with accuracy and empathy.
• Document interactions in our systems and maintain data quality.
• Follow compliance and quality standards and protect sensitive information.
• Collaborate within a team and participate in coaching and training for growth.

Job description

Maximus is seeking a Customer Service Representative to support healthcare-related government programs within our mission-driven, service-oriented environment. In this role, you will handle inbound calls and digital inquiries from citizens, answer questions about eligibility, benefits, and enrollment, and resolve issues with accuracy and empathy. You will document interactions in our systems, follow compliance and quality standards, and protect sensitive information. Working in a collaborative team, you’ll receive training, coaching, and opportunities to grow in public-sector operations, citizen services, and digital transformation initiatives.