Healthcare Call Center Agent - Remote Potential

Spire Orthopedic Partners; Proctor (MA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Generous PTO

Job summary

Spire Orthopedic Partners is seeking a courteous front-line receptionist to serve as the first point of contact for patients, handling calls and gathering essential information for appointments.

The role emphasizes confidentiality, accurate EMR updates, and efficient communication across departments to minimize wait times. Previous call center and healthcare experience is a plus, with a focus on friendly, professional service.

Qualifications

• High School Diploma or Equivalent required.
• Previous experience with call centers and healthcare services a plus.
• Experience with electronic medical records (EMR/EHR) preferred.

Responsibilities

• Manage calls from patients requiring medical care and provide / gather information needed.
• Creates, updates, and accesses confidential patients’ data in EMR with a high level of confidentiality and accuracy.
• Facilitates the appointment process by gathering necessary demographic, referral source and clinical information, ensuring complete and accurate documentation.
• Observes telephone flow; offering or requesting assistance as needed.
• Communicates with all departments effectively and efficiently to minimize wait times while providing high quality customer service.
• All other duties as assigned by the manager.

Skills

Excellent communication

Phone presence

Detail-oriented

Organized

Team player

Education

High School Diploma or Equivalent

Tools

EMR/EHR experience

Job description

Spire Orthopedic Partners is seeking a courteous front-line receptionist to serve as the first point of contact for patients, handling calls and gathering essential information for appointments.

The role emphasizes confidentiality, accurate EMR updates, and efficient communication across departments to minimize wait times. Previous call center and healthcare experience is a plus, with a focus on friendly, professional service.