Healthcare Billing & Patient Support Specialist

Optum; Pearland (TX); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Comprehensive benefits package

Incentive and recognition programs

Equity stock purchase

Job summary

Kelsey-Seybold Clinic, part of the Optum family, is hiring for a Customer Service role handling patient inquiries, billing questions, and account status. The position requires 3+ years in a healthcare call center or medical insurance environment and strong communication skills.

Compensation ranges are communicated hourly with comprehensive benefits. This on-site role supports the Customer Service Phone Queue and requires accuracy, productivity, and teamwork.

Qualifications

• High School diploma or GED required.
• 3+ years in health care Call Center or medical insurance environment.

Responsibilities

• Respond to patient inquiries regarding Clinic billing, insurance information, and account status.
• Follow up on unresolved accounts and provide timely resolutions.
• Maintain quality standards and document findings accurately in patient accounts.

Skills

Customer service

Communication

Analytical skills

Medical terminology

ICD-10 and CPT

Insurance billing

Software navigation

Written communication

Education

High School diploma or GED

Tools

Epic Resolute

MS Word

Excel

Job description

Kelsey-Seybold Clinic, part of the Optum family, is hiring for a Customer Service role handling patient inquiries, billing questions, and account status. The position requires 3+ years in a healthcare call center or medical insurance environment and strong communication skills.

Compensation ranges are communicated hourly with comprehensive benefits. This on-site role supports the Customer Service Phone Queue and requires accuracy, productivity, and teamwork.