Healthcare Billing & Patient Support Specialist

Wolcott, Wood and Taylor Inc.; Chicago (IL); On-site; USD 40,000 - 55,000; Full time

Job summary

Wolcott, Wood and Taylor Inc. in Chicago is seeking a Healthcare Customer Service Representative for the SBO Customer Service unit. You will respond to patient inquiries, support departments, and external payers with professionalism and empathy.

The role requires knowledge of insurance contracts, Medicaid/charity screening, and familiarity with Epic, DataArk, and payer portals. You will resolve disputes, assist with balance questions, set up payment plans, and ensure HIPAA compliance while

Qualifications

• Minimum high school diploma required; experience in medical field preferred.
• Ability to analyze data and resolve complex problems quickly.
• Excellent communication with patients and staff.
• Sensitivity to cultural differences; professional telephone etiquette.

Responsibilities

• Handle inbound calls for balances, payments, and disputes.
• Meet service levels and minimize abandonment rates.
• Explain balance inquiries and payment options to patients.
• Provide first-level financial assistance screening for Medicaid/charity.
• Update patient demographics and resubmit claims when needed.
• Follow HIPAA policies and ensure accurate billing practices.

Skills

Call center experience

Medical billing

Epic software

HIPAA compliance

Spanish bilingual

Communication skills

Education

High School diploma or equivalent

Tools

Epic software

Job description

Wolcott, Wood and Taylor Inc. in Chicago is seeking a Healthcare Customer Service Representative for the SBO Customer Service unit. You will respond to patient inquiries, support departments, and external payers with professionalism and empathy.

The role requires knowledge of insurance contracts, Medicaid/charity screening, and familiarity with Epic, DataArk, and payer portals. You will resolve disputes, assist with balance questions, set up payment plans, and ensure HIPAA compliance while