Healthcare Billing & Patient Support Specialist

So Il Health Care Foundation; Sauget (IL); On-site; USD 21,000 - 30,000; Full time

Job summary

SIHF Healthcare in Sauget, IL is seeking a Customer Service Representative for a full-time role with benefits. You will handle phone inquiries, billing questions, and interact with our EMR system to support patients and staff.

Responsibilities include answering calls, resolving billing/insurance questions, posting payments, verifying eligibility, distributing mail, and delivering excellent customer service daily. Monday–Friday dayshift; some overtime may be required.

Qualifications

• Read and interpret health insurance explanations of benefits.
• Strong written and verbal communication skills.
• Ability to manage multiple tasks with accuracy.
• Knowledge of Medicaid/Medicare and billing basics.

Responsibilities

• Answer telephone inquiries from patients and clients.
• Resolve billing, insurance, and EMR questions.
• Collaborate with billing staff to address concerns.
• Post payments and route documents to staff.
• Verify patient eligibility and bill accordingly.

Skills

Communication skills

Phone inquiries handling

HIPAA compliance

PC proficiency

Prioritization

Time management

Education

High school diploma or GED

Tools

EMR system

Microsoft Excel

Email/Office apps

Job description

SIHF Healthcare in Sauget, IL is seeking a Customer Service Representative for a full-time role with benefits. You will handle phone inquiries, billing questions, and interact with our EMR system to support patients and staff.

Responsibilities include answering calls, resolving billing/insurance questions, posting payments, verifying eligibility, distributing mail, and delivering excellent customer service daily. Monday–Friday dayshift; some overtime may be required.