Healthcare Billing & Patient Support Specialist

SIHF Healthcare; Sauget (IL); On-site; USD 36,000 - 60,000; Full time

Job summary

SIHF Healthcare in Sauget, IL is seeking a Customer Service/Billing Specialist to support the patient billing process and maintain service quality. You will handle calls, verify eligibility, and assist the billing team with EMR tasks.

The role emphasizes accuracy, professional communication, and adherence to privacy rules while providing compassionate customer service to patients and clients daily.

Qualifications

• Read and interpret health insurance explanations of benefits.
• Communicate clearly with patients, insurers and team members.
• Maintain patient confidentiality per HIPAA.

Responsibilities

• Answer telephone inquiries from patients and coworkers.
• Resolve billing questions and process payments.
• Verify eligibility and post payments in EMR.
• Route documents and support RCM tasks.
• Maintain organized interoffice communications.

Skills

Reading EOB

Verbal & written communication

HIPAA compliance

Multitasking

EMR navigation

Education

High school diploma or GED

Tools

Excel

EMR systems

Email

Job description

SIHF Healthcare in Sauget, IL is seeking a Customer Service/Billing Specialist to support the patient billing process and maintain service quality. You will handle calls, verify eligibility, and assist the billing team with EMR tasks.

The role emphasizes accuracy, professional communication, and adherence to privacy rules while providing compassionate customer service to patients and clients daily.