Healthcare Self-Pay Billing Support Specialist

Sutherland; North Carolina; On-site; USD 36,000 - 39,000; Full time

Job summary

Sutherland in the United States seeks a Healthcare Self-Pay Customer Service Representative to be the primary contact for patients calling about self-pay balances. You will deliver high-quality service, resolve accounts using approved guidelines, and maintain speed and accuracy in line with metrics.

Responsibilities include understanding payer contracts, eligibility rules, and billing priorities, reviewing denials, and suggesting process improvements.

Qualifications

• High School diploma or GED required.
• College preferred.
• 3–5 years’ work-related experience.
• Call center experience preferred.
• Excellent verbal, written and communication skills required.

Responsibilities

• Serve as the primary point of contact for patients calling about self-pay balances.
• Resolve financial accounts using approved guidelines.
• Review denials, rejections and underpayments.
• Understand payer contracts, rules and regulations applicable to self-pay.
• Communicate issues and offer suggestions for process improvements.

Skills

Communication skills

Typing 60 wpm

Multitasking

Healthcare knowledge

Call center experience

Education

High School diploma or GED

College preferred

Tools

SMS Invision

I-series

Meditech

Epic

Microsoft Office

Job description

Sutherland in the United States seeks a Healthcare Self-Pay Customer Service Representative to be the primary contact for patients calling about self-pay balances. You will deliver high-quality service, resolve accounts using approved guidelines, and maintain speed and accuracy in line with metrics.

Responsibilities include understanding payer contracts, eligibility rules, and billing priorities, reviewing denials, and suggesting process improvements.