Healthcare Billing & Office Operations Assistant Manager

Sterling Senior Care; Bethesda (MD); On-site; USD 50,000 - 70,000; Full time

Job summary

Sterling Senior Care is seeking an Assistant Business Office Manager to support daily financial and administrative operations, including billing, resident trust accounts, and collections. In this role you will ensure accuracy, compliance, and superior service to residents and their families.

The position requires at least one year of administrative or accounting experience, with preference for healthcare billing experience and an accounting degree.

Qualifications

• High school diploma or equivalent required.
• Minimum of one year of administrative or accounting experience.
• Associate's or Bachelor's degree in Accounting, Finance, or related field preferred.
• Two or more years of healthcare billing, collections, or long-term care business office operations preferred.
• Experience with Medicaid/Medicare billing and resident trust funds is a plus.

Responsibilities

• Assist with balancing resident trust accounts and preparing account statements.
• Support the preparation and disbursement of resident personal needs allowances.
• Assist in generating and distributing monthly billing statements.
• Provide support with accounts receivable, collections, and follow-ups.
• Help residents and families with Medicaid/Medicare applications and eligibility verification.
• Assist with representative payee documentation and processing.
• Support account closures for discharged or deceased residents, including trust accounts and final billing coordination.
• Maintain organized and up-to-date financial and administrative filing systems.
• Assist in reviewing accounts receivable and payable reports with leadership.
• Maintain resident confidentiality, dignity, and professionalism at all times.
• Communicate effectively with residents, families, staff, and leadership.
• Respond courteously to resident needs when in care areas and report concerns appropriately.
• Attend departmental meetings and required in-services.
• Utilize company-designated systems (billing, accounting, and HR platforms) efficiently.

Skills

Organizational skills

Communication skills

Customer service

Education

High school diploma or equivalent

1+ year of administrative or accounting experience

Associate's or Bachelor's degree in Accounting or Finance

Healthcare billing experience (2+ years)

Medicaid/Medicare billing experience

Job description

Sterling Senior Care is seeking an Assistant Business Office Manager to support daily financial and administrative operations, including billing, resident trust accounts, and collections. In this role you will ensure accuracy, compliance, and superior service to residents and their families.

The position requires at least one year of administrative or accounting experience, with preference for healthcare billing experience and an accounting degree.