Healthcare Billing and Member Services Specialist

Sentara Health; Virginia; Hybrid; USD 28,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

Tuition Assistance – $5,250/year

Student Debt Pay Down – $10,000

401k/403B with Employer Match

Paid Time Off and Holidays

Paid Parental Leave

Job summary

Sentara Health is seeking a Customer Service Representative to join the Billing and Client Services Department in the consolidated lab. The role is full-time, days, and based in Norfolk, VA, focusing on resolving inquiries related to eligibility, benefits, and billing.

The job emphasizes accuracy in data entry and familiarity with medical terminology. Candidates with experience in customer service and data entry, and knowledge of Epic Beaker, are preferred.

Qualifications

• High School education (required).
• Medical Terminology (preferred).
• Customer Service experience desired.
• Data Entry experience helpful.
• Epic Beaker (preferred).

Responsibilities

• Handle incoming calls to resolve issues related to member eligibility and plan benefits.
• Address claim payment issues and patient services needs, including billing updates and payment plans.
• Assist with scheduling and other patient services tasks as needed.

Skills

Customer Service

Data Entry

Medical Terminology

Education

High School

Tools

Epic Beaker

Job description

Sentara Health is seeking a Customer Service Representative to join the Billing and Client Services Department in the consolidated lab. The role is full-time, days, and based in Norfolk, VA, focusing on resolving inquiries related to eligibility, benefits, and billing.

The job emphasizes accuracy in data entry and familiarity with medical terminology. Candidates with experience in customer service and data entry, and knowledge of Epic Beaker, are preferred.