Customer Service Representative – Laboratory Billing: JR-104150

Sentara Health; United States; Remote; USD 28,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) with employer match

Paid time off

Paid parental leave

Military leave

Educational assistance

Student loan repayment

Job summary

Sentara Health is seeking a Customer Service Representative to join the Billing and Client Services team in the consolidated lab. The role is full-time, daytime hours, and involves handling calls related to member eligibility, prescription benefits, claims, billing updates, payment plans, and scheduling.

Ideal candidates have a High School education and experience in customer service; knowledge of medical terminology and Epic Beaker is a plus.

Qualifications

• High School diploma required.
• Experience in customer service is preferred.
• Medical terminology knowledge is helpful.
• Epic Beaker experience is preferred.

Responsibilities

• Handle incoming calls to address issues related to member eligibility, plan prescription benefits, and claim payments.
• Assist with patient services such as updating billing information and establishing payment plans.
• Resolve payment inquiries and questions about scheduling.
• Provide assistance within the billing and client services department in the consolidated lab.

Skills

Customer Service

Data Entry

Medical Terminology

Epic Beaker

Education

High School education

Job description

Job Overview

Sentara Health is hiring a customer service representative to work full time days with the billing and client services department in the consolidated lab.

A customer service representative is responsible for all areas of customer service as it pertains to research and resolution of telephone inquiries from members or patients. Primarily responsible for handling incoming calls to effectively address issues related to either member eligibility, plan prescription benefits, and claim payment issues or patient services needs such as updating billing information, establishing payment plans, resolving payment inquiries, or patient scheduling.

Education

• High School education (required)

Experience

• Medical Terminology (preferred)
• Customer Service
• Data Entry
• Epic Beaker (preferred)

keywords: laboratory services, customer service

Compensation

We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay range for full-time employment is $20.65 – $30.78 hourly. Additional compensation may be available for this role, such as shift differentials, on-call pay, overtime, shift premiums, extra-shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs.

Benefits

• medical, dental, vision, life and disability insurance
• 401(k)/403(b) with employer match
• paid time off (vacation, sick time, and holidays)
• paid parental and military leave
• educational assistance or student loan repayment
• and voluntary benefits.