Customer Service Representative - Laboratory Billing

Sentara Health; Virginia; Hybrid; USD 28,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

Tuition Assistance – $5,250/year

Student Debt Pay Down – $10,000

401k/403B with Employer Match

Paid Time Off and Holidays

Paid Parental Leave

Job summary

Sentara Health is seeking a Customer Service Representative to join the Billing and Client Services Department in the consolidated lab. The role is full-time, days, and based in Norfolk, VA, focusing on resolving inquiries related to eligibility, benefits, and billing.

The job emphasizes accuracy in data entry and familiarity with medical terminology. Candidates with experience in customer service and data entry, and knowledge of Epic Beaker, are preferred.

Qualifications

• High School education (required).
• Medical Terminology (preferred).
• Customer Service experience desired.
• Data Entry experience helpful.
• Epic Beaker (preferred).

Responsibilities

• Handle incoming calls to resolve issues related to member eligibility and plan benefits.
• Address claim payment issues and patient services needs, including billing updates and payment plans.
• Assist with scheduling and other patient services tasks as needed.

Skills

Customer Service

Data Entry

Medical Terminology

Education

High School

Tools

Epic Beaker

Job description

City/State Norfolk, VA Work Shift First (Days) Overview

Sentara Health is hiring a customer service representative to work full time days with the billing and client services department in the consolidated lab. A customer service representative is responsible for all areas of customer service as it pertains to research and resolution of telephone inquiries from members or patients. Primarily responsible for handling incoming calls to effectively address issues related to either member eligibility, plan prescription benefits, and claim payment issues or patient services needs such as updating billing information, establishing payment plans, resolving payment inquiries, or patient scheduling. Education High School education (required) Experience Medical Terminology (preferred) Customer Service Data Entry Epic Beaker (preferred) keywords: laboratory services, customer service We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay range for full-time employment is $20.65 - $30.78 hourly. Additional compensation may be available for this role, such as shift differentials, on-call pay, overtime, shift premiums, extra-shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs. Sentara offers a comprehensive benefits package, including medical, dental, vision, life and disability insurance; 401(k)/403(b) with employer match; paid time off (vacation, sick time, and holidays); paid parental and military leave; educational assistance or student loan repayment; and voluntary benefits.

Benefits

• Caring For Your Family and Your Career
• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Pet Insurance
• Legal Resources Plan
• Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves. In support of our mission “to improve health every day,” this is a tobacco-free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

Sentara Health is a Virginia and Northeastern North Carolina based not-for-profit integrated healthcare provider that has been in business for over 131 years. Offering hundreds of sites of care including 12 hospitals, PACE, home health, hospice, medical groups, imaging services, therapy, outpatient surgery centers, and an 858,000 member health plan.

The people of the communities that we serve have nominated Sentara “Employer of Choice” for over ten years. U.S. News and World Report has recognized Sentara as having the Best Hospitals for 15+ years. Sentara offers professional development and a continued employment philosophy!