Healthcare Banking Sales Support Specialist

Flagstar; New York (NY); On-site; USD 62,000 - 94,000; Full time

Job summary

Flagstar Bank is seeking a Sales Support Associate for Healthcare Banking in Charlotte, NC. You will support healthcare client relationships within the Specialized Industries group, delivering high-quality service while monitoring portfolios and ensuring regulatory compliance.

You will coordinate across Relationship Managers, Loan Operations, and clients, handle loan closings, reporting, and post-closing activities to drive client satisfaction and profitability.

Qualifications

• Undergraduate degree required or equivalent experience.
• 3+ years of commercial lending processing/closing/customer support.
• Experience with commercial lending legal and compliance.

Responsibilities

• Coordinate loan closings and document transactions to ensure accuracy and timeliness.
• Ensure compliance with policies; liaise with internal partners.
• Coordinate across RMs, PMs, and clients during loan closing.
• Prepare portfolio reports, loan projections, and data corrections.
• Maintain portfolio compliance and address exceptions and risk.
• Provide post-closing client support and handle payoff requests and lien releases.

Skills

Commercial lending

Customer service

Communication skills

MS Office

Education

Undergraduate degree

Job description

Flagstar Bank is seeking a Sales Support Associate for Healthcare Banking in Charlotte, NC. You will support healthcare client relationships within the Specialized Industries group, delivering high-quality service while monitoring portfolios and ensuring regulatory compliance.

You will coordinate across Relationship Managers, Loan Operations, and clients, handle loan closings, reporting, and post-closing activities to drive client satisfaction and profitability.