Sales Support Associate, Healthcare Banking

Flagstar Bank; Charlotte (NC); On-site; USD 62,000 - 94,000; Full time

Job summary

Flagstar Bank is seeking a Sales Support Associate in Charlotte, NC to support healthcare client relationships within the Specialized Industries organization. The role requires handling loan and deposit related inquiries and coordinating across Relationship Managers, Loan Operations, and clients to ensure compliance and high-quality service.

Responsibilities include coordinating loan closings, maintaining portfolio reports, and providing exceptional post-closing client experiences, while

Qualifications

• Undergraduate degree required; equivalent experience may substitute.
• 3+ years of commercial lending processing/closing/customer support experience.

Responsibilities

• Transaction & loan closing coordination for commercial sales processes.
• Ensure compliance with policies, procedures and standards.
• Coordinate with RMs, PMs, and internal departments on loan closings.

Skills

Commercial lending

Customer support

Documentation

Compliance knowledge

Ms Office

Education

Undergraduate degree

Tools

MS Office

Job description

Position Title

Sales Support Associate, Healthcare Banking. Location: Charlotte, NC 28202.

Job Summary

The Sales Support Associate supports healthcare client relationships within the Specialized Industries organization. This role is responsible for delivering the highest level of quality service to each client while managing ongoing portfolio monitoring and ensuring compliance with applicable regulations and guidelines. The Associate exercises independent judgment in resolving client issues related to bank products, including loans, deposits, and ancillary services. Serving as a key liaison, the Associate coordinates across Relationship Managers, Loan Operations, internal departments, and clients. This role is also responsible for key departmental reporting in the areas of compliance and profitability.

Job Responsibilities

• Transaction & Loan Closing Coordination: Administers tasks that support the commercial sales process ensuring accurate and timely processing of all transactions. This includes; documentation of transactions originated by direct sales and loan closing coordination with outside legal firms, operations and the client.
• Compliance Adherence: Coordinates and communicates the activities of the department with internal bank partners, ensuring policies, procedures and standards are followed correctly and efficiently.
• Internal Partner Coordination: Coordinates and assists the RMs and PMs with loan closing activity communicating with all stakeholders involved with the loan closing process.
• Reporting: Responsible for key reporting including; portfolio metrics, loan projections, pipeline validation and the development of recommendations to enhance those reports and correction of data.
• Portfolio Maintenance: Process exception management tracking and clearing; follow-up on financial statements, borrowing base reports, updating insurance, and clearing any required document follow-up to ensure compliance and eliminate risk of non-compliance. Resolves issues from portfolio management activities such as; past dues mitigation, loan exception control and tracking, ensures compliance with procedures & loan documents.
• Customer Support: Responds to and resolves technical issues and inquiries from clients and Relationship Managers, including payoff requests, lien releases and subordinations to increase client retention and satisfaction. Provides clients with an exceptional post-closing experience by coordinating new account process, courtesy calls, etc.
• Additional Accountabilities: Performs special projects, and additional duties and responsibilities as required. Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings. Accountable to maintain compliance with applicable federal, state and local laws and regulations.

Required Qualifications

• Education level required: Undergraduate Degree (4 years or equivalent) Equivalent experience may substitute for degree.
• Minimum experience required: 3+ Years of commercial lending processing/closing/customer support Experience with commercial lending legal and compliance.

Job Competencies

• Good knowledge of commercial loan documentation
• Good knowledge of banking internal controls, policies and procedures
• Computer literate with proficiency in Microsoft Office applications
• Strong organization and time management skills
• Excellent verbal and written communication skills
• Demonstrated professionalism, tact and diplomacy
• Strong problem solving and conflict resolution skills
• Ability to adapt to new demands and challenges and work under minimal supervision

Physical Demands (ADA)

No unusual physical exertion is involved.

Compensation and Benefits

Flagstar Bank Pay Range $62,039.50 - $94,435.00

Flagstar provides teammates access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program.

Company Overview

Flagstar Bank, N.A. is based in Hicksville, NY, and at December31, 2025, had $87.5 billion in assets, $60.7 billion in loans, $66 billion in deposits, and $8.1 billion in total stockholder equity. We are a leading regional bank with approximately 340 locations, and strong footholds in the greater New York/New Jersey metropolitan region and in the upper Midwest, along with a significant presence in fast‑growing markets in Florida and the West Coast. We are driven by our commitment to partner with our clients to set and reach goals together, helping them to take charge and thrive. Our focus is on four core lines of business that include Personal, Private, Small Business and Corporate & Commercial Banking.

Flagstar Bank is committed to ensuring that you can successfully engage in our recruiting process.

Equal Opportunity Employer

Equal Opportunity Employer For more Information: EEOC_KnowYourRights Member FDIC/Equal Housing Lender

Flagstar is an Equal Opportunity Employer - Vets/Disabled