Healthcare Associate/Customer Service

Russell Tobin; Tempe (AZ); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) retirement savings

Life & disability insurance

Employee assistance program

Identity theft protection

Legal support

Auto & home insurance

Pet insurance

Employee discounts

Job summary

Russell Tobin is hiring a Customer Service Associate II in Tempe, AZ for a 4-month contract with potential extension. The role handles patient communications, insurance, billing, scheduling, and medical records coordination.

The team uses NICE, Slack, G Suite, Zoom, and EMR systems to support daily tasks. The ideal candidate has experience in a contact center or patient-facing role, strong communication skills, and flexibility to work a varied onsite schedule, including nights and weekends.

Qualifications

• At least 6 months in a contact center or 1 year in a patient-facing role.
• Proficient with basic computer skills.
• Ability to work a flexible onsite schedule, including nights, weekends, and holidays.
• Must have a high school diploma or equivalent.

Responsibilities

• Follow HIPAA rules to protect patient privacy in all interactions and communications.
• Handle incoming and outgoing patient calls and messages related to insurance, billing, appointment scheduling, and fax management.
• Manage medical records, prior authorizations, referrals, and coordinate care with pharmacies, labs, specialists, and insurance providers.
• Work with providers and operations teams to complete urgent patient care tasks and elevate critical issues to the virtual medical team when necessary.
• Communicate clearly and kindly to ensure a positive patient experience and calmly resolve any concerns.
• Use technology tools like phone systems (NICE), Slack, G Suite, Zoom, and the 1Life Electronic Medical Record System to manage communication and daily tasks.
• Support team growth by actively participating in meetings and huddles, helping solve problems, and assisting in-office providers with urgent patient needs.

Skills

Communication

Problem solving

Multitasking

De-escalation

Education

High school diploma

Tools

Nice-InContact

G Suite

Electronic Health Records

Job description

Our client, a leading company in the e-commerce and technology industry, is looking to hire a Customer Service Associate II in Tempe, AZ.

Job title: Customer Service Associate II

Pay Range: $19–$20.22/hour

Shift: 40 hours/week, Monday–Friday for most shifts

Contract: 4 Months + with possibility of extension or conversion to permanent

Peak Season: December/January

VIRTUAL INTERVIEWS TODAY via MS TEAMS

Key Job Responsibilities

• Follow HIPAA rules to protect patient privacy in all interactions and communications.
• Handle incoming and outgoing patient calls and messages related to insurance, billing, appointment scheduling, and fax management.
• Manage medical records, prior authorizations, referrals, and coordinate care with pharmacies, labs, specialists, and insurance providers.
• Work with providers and operations teams to complete urgent patient care tasks and elevate critical issues to the virtual medical team when necessary.
• Communicate clearly and kindly to ensure a positive patient experience and calmly resolve any concerns.
• Use technology tools like phone systems (NICE), Slack, G Suite, Zoom, and the 1Life Electronic Medical Record System to manage communication and daily tasks.
• Support team growth by actively participating in meetings and huddles, helping solve problems, and assisting in-office providers with urgent patient needs.

Basic Qualifications

• At least 6 months of experience working in a contact center OR 1 year in a patient-facing role.
• Proficient with basic computer skills.
• Ability to work a flexible onsite schedule, including nights, weekends, and holidays.
• Must have a high school diploma or equivalent.

Preferred Qualifications

• Strong written and verbal communication skills.
• Proven problem-solving and multitasking abilities.
• Experience with de-escalation techniques.
• Experience using telephony systems like Nice-InContact is a plus.
• Familiarity with G Suite and Electronic Health Record systems is a plus.
• Preferred experience in healthcare areas such as patient scheduling, registration, medical records, insurance verification, or claims processing.

Equal Employment Opportunity

Russell Tobin is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Fair Chance Employment

Russell Tobin is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations

We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

Only applicable for San Francisco Candidates:

Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.

Benefits

• comprehensive healthcare coverage (medical, dental, and vision plans)
• supplemental coverage (accident insurance, critical illness insurance and hospital indemnity)
• 401(k)-retirement savings
• life & disability insurance
• employee assistance program
• identity theft protection
• legal support
• auto and home insurance
• pet insurance
• employee discounts with some preferred vendors