Customer Service Representative

Pride Global; Tempe (AZ); On-site; USD 23,000 - 32,000; Full time

Job summary

Pride Global in Tempe, AZ is seeking a Customer Service Associate (Healthcare) to support patients by phone with appointment scheduling and healthcare-related requests. This in-person role requires quick, empathetic communication and precise routing of inquiries to the appropriate teams.

The contract runs 4 months with potential extension or conversion; training lasts 3 weeks, Monday–Friday, 8:00 AM–4:30 PM. Shifts vary, with mornings and later options, and flexibility is required.

Qualifications

• Healthcare experience is preferred but not required.
• Strong customer service and communication skills required.

Responsibilities

• Assist patients by phone with scheduling and general requests.
• Process and route healthcare-related requests.
• Follow established procedures, templates, and routing guidelines.
• Work with Medical systems.
• Help connect patients with the appropriate medical resources.

Skills

Customer service

Communication skills

Tools

Medical systems

Job description

Customer Service Associate (Healthcare)

Location: Tempe, AZ (In-Person)
Pay: $20/hour
Full-Time: 40 hours/week
Contract: 4 months, with possibility of extension or conversion

We’re hiring CSR to support one of our clients in Tempe!

In this role, you’ll help patients nationwide by phone with appointment scheduling and other healthcare-related requests. You’ll also process requests, route tasks to the appropriate teams, and help connect patients with the right medical resources.

What you’ll do:

• Assist patients by phone with scheduling and general requests
• Process and route healthcare-related requests
• Follow established procedures, templates, and routing guidelines
• Work withMedical systems
• Help connect patients with the appropriate medical resources

Healthcare experience is preferred, but not required! Strong customer service and communication skills are required.

Training

Monday-Friday | 8:00 AM-4:30 PM

Training attendance is critical. Candidates must be available for the entire 3-week training period without missing scheduled days.

Possible Shifts

Most schedules are Monday-Friday, with start times ranging from 5:00 AM to 8:30 AM.

Later schedules are also available: 11:00 AM-7:30 PM | Sunday-Thursday / 11:00 AM-7:30 PM | Tuesday-Saturday

Important: Shifts are assigned based on business needs, so flexibility with the available schedules is required.