Healthcare App Analyst II - Build, Test & Support

RWJBarnabas Health; Newark (NJ); On-site; USD 91,000 - 128,000; Full time

Benefits offered by this job

PTO

Medical Insurance

Dental and Vision Insurance

Retirement Plans

Disability Insurance

Life Insurance

Tuition Reimbursement

Wellness Programs

Employee Discounts

Job summary

RWJBarnabas Health is seeking an Application Analyst II to design, build, configure, test, and support assigned healthcare applications across the IT landscape. You will collaborate with Operations, Informatics, and training teams to optimize workflows and ensure reliable functionality, serving as a knowledge resource for Level I analysts.

You will engage in testing, go-lives, issue management, and governance, while maintaining clear communication with stakeholders and delivering strong

Qualifications

• Associate's degree with 2+ years of relevant work experience.
• Experience supporting applications, system build, healthcare technology, or related systems.
• Ability to independently support assigned application work with moderate supervision.
• Experience with application configuration, testing, troubleshooting, documentation, or workflow support.
• Ability to research application and build issues, recommend solutions, and elevate complex issues when appropriate.
• Strong critical thinking and problem-solving skills.
• Strong organizational skills and attention to detail.
• Strong verbal and written communication skills; applicable application certification, or ability to obtain certification as required for the assigned application.
• Ability to maintain required certification through New Version Training (NVT), as applicable.

Responsibilities

• Designing, building, configuring, testing, and supporting assigned healthcare applications and workflows.
• Working with Operations and Informatics to understand customer needs and optimize application functionality.
• Partnering with training teams to ensure alignment between system build, workflows, and training materials.
• Researching application, workflow, and build issues and recommending appropriate solutions.
• Troubleshooting routine and moderately complex application issues and escalating when appropriate.
• Supporting application implementations, upgrades, enhancements, go-lives, and ongoing maintenance.
• Developing and executing test scripts and documenting testing outcomes.
• Providing go-live, post-go-live, and on-call application support.
• Managing incidents, requests, and enhancement tickets while maintaining clear customer communication.
• Documenting build decisions, workflow changes, system modifications, issues, risks, and enhancement requirements.
• Supporting application governance, change control, and issue management processes.
• Sharing application knowledge and validating newly certified or new build work completed by Level I analysts.

Education

Associate's degree with 2+ years of relevant work experience

Experience supporting applications, system build, healthcare technology, or related systems

Job description

RWJBarnabas Health is seeking an Application Analyst II to design, build, configure, test, and support assigned healthcare applications across the IT landscape. You will collaborate with Operations, Informatics, and training teams to optimize workflows and ensure reliable functionality, serving as a knowledge resource for Level I analysts.

You will engage in testing, go-lives, issue management, and governance, while maintaining clear communication with stakeholders and delivering strong