Healthcare Admissions Scheduler & Concierge Coordinator

VITAS Healthcare; Fairview Heights (IL); On-site; USD 35,000 - 52,000; Full time

Job summary

VITAS Healthcare is seeking an Admissions Coordinator to process referrals, schedule admissions, and provide concierge service to patients and referral sources. The role requires strong communication, organization, and the ability to coordinate with admissions, care teams, and sales.

You will work in a fast-paced healthcare environment, using Cisco phones and scheduling tools to ensure timely admissions and accurate data entry. High school diploma required, bilingual in Spanish/English a plus.

Qualifications

• Two or more years related experience in medical terminology and/or in an administrative, business office, or call center environment.
• Ability to attain goals in a fast-paced, dynamic environment.
• Strong communication and relationship-building with internal and external callers.
• Excellent verbal and written communication, customer-focused service.
• Typing speed and proficiency with multiple software applications.

Responsibilities

• Process new referrals in the manor best fitting the needs of the referral source and in alignment with pending management and intake processes.
• Offers and/or confirms a same day appointment and/or the appointment time that is as close as possible based on the request of the patient and/or referral source to ensure a timely admission.
• Participates in morning check in meetings and activities as assigned, to review staffing/scheduling needs for the day.
• Collaborate with Director of Admissions to ensure adequate, available resources are present in the admission scheduling tool throughout the work week.
• Provides a concierge level of customer service in every interaction.
• Cisco Phone System – must be logged in and “on ready” throughout the work shift, taking inbound calls whenever necessary.
• Strong, professional communication and collaboration with Program Admissions, Care Connection Center Intake, and Sales teams for timely dispatching of all Admission visit resources.
• Quality – Calls (audio/video) are recorded, monitored, and reviewed for training, quality and performance feedback and recognition purposes.
• Establishes a rapport and maintains an effective relationship with all internal and external customers.

Skills

Communication

Relationship building

Typing 45 wpm

Organizational skills

Customer service

Education

High school diploma or equivalent

Tools

Cisco Phone System

Scheduling tools

Computer systems / software

Job description

VITAS Healthcare is seeking an Admissions Coordinator to process referrals, schedule admissions, and provide concierge service to patients and referral sources. The role requires strong communication, organization, and the ability to coordinate with admissions, care teams, and sales.

You will work in a fast-paced healthcare environment, using Cisco phones and scheduling tools to ensure timely admissions and accurate data entry. High school diploma required, bilingual in Spanish/English a plus.