Healthcare Admissions Concierge

La Paloma Healthcare Center; Oceanside (CA); On-site; USD 42,000 - 67,000; Full time

Job summary

La Paloma Healthcare Center is seeking an Admissions Assistant to facilitate a smooth transition for new residents and families. You will support the Admissions Coordinator and collaborate with cross-functional teams to coordinate pre-admission assessments, document management, and records compliance.

The role emphasizes patient- and family-centered service, accurate data handling, and coordination with nursing, social work, and administrative staff to ensure a welcoming admission experience.

Qualifications

• Prior experience in admissions, healthcare, or long-term care setting strongly preferred.
• Knowledge of Medicare, Medicaid, and insurance verification processes.
• Excellent communication, interpersonal, and customer service skills; strong organizational skills and attention to detail.
• Proficiency in Microsoft Office and electronic health record (EHR) systems.
• Ability to handle sensitive information with confidentiality and professionalism.

Responsibilities

• Serve as the first point of contact for prospective residents, families, hospitals, and referral sources.
• Coordinate and schedule resident admissions, including pre-admission assessments and documentation.
• Maintain accurate and up-to-date records in accordance with federal, state, and facility regulations.
• Assist with insurance verifications, authorizations, and financial eligibility processes.
• Provide facility tours and information to prospective residents and their families.
• Collaborate with nursing, social services, and administrative staff to ensure a seamless admission experience.
• Prepare and distribute admission packets and required documentation.
• Follow up with hospitals, physicians, and case managers to ensure timely and complete transfer of information.
• Support marketing and outreach efforts as needed.

Skills

Communication

Interpersonal skills

Customer service

Organization

Tools

Microsoft Office

EHR systems

Job description

La Paloma Healthcare Center is seeking an Admissions Assistant to facilitate a smooth transition for new residents and families. You will support the Admissions Coordinator and collaborate with cross-functional teams to coordinate pre-admission assessments, document management, and records compliance.

The role emphasizes patient- and family-centered service, accurate data handling, and coordination with nursing, social work, and administrative staff to ensure a welcoming admission experience.