Healthcare Administrative Assistant — Patient Relations (Intermediate)

Michigan Medicine; Ann Arbor (MI); Hybrid; USD 42,000 - 56,000; Full time

Job summary

Michigan Medicine is seeking an Administrative Assistant Intermediate Healthcare to support the Patient Relations & Clinical Risk office. The role requires discretion, strong organization, and communication skills to serve multiple staff while maintaining confidential information.

The position is part of PRCR's call center triage and may involve diverse tasks alongside a collaborative team. Responsibilities include triage, data entry in multiple systems, drafting correspondence, handling PRCR

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Two or more years of progressively responsible office or related experience.
• Excellent interpersonal, written and oral communication skills.
• Ability to produce professional correspondence.
• Advanced proficiency with calendar management systems.
• Excellent organizational skills.
• Ability to prioritize and handle multiple assignments and deadlines.
• Self-motivation with problem-solving.
• Strong Microsoft Office skills; RLDatix experience a plus; database programs a plus.

Responsibilities

• Telephone triage and reception for Core Functions Team; provide excellent customer service.
• Data entry, updates and queries in confidential systems (e.g., ServiceNow, SharePoint, RLDatix).
• Draft and edit correspondence requiring discretion and timeliness.
• Support for PRCR e-mail box, Press-Ganey, Web Comments, House Manager and AOC responses.
• Generate regular data reports and assist with projects as needed.
• Coordinate calendars, schedule meetings and provide backup coverage.

Skills

Bachelor's degree

Office experience

Interpersonal skills

Written and oral communication

Calendar management

Organizational skills

Prioritization

Self-motivation

Microsoft Office

RLDatix

SharePoint

Database programs

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

RLDatix

SharePoint

ServiceNow

Excel

Access

Publisher

Visio

Job description

Michigan Medicine is seeking an Administrative Assistant Intermediate Healthcare to support the Patient Relations & Clinical Risk office. The role requires discretion, strong organization, and communication skills to serve multiple staff while maintaining confidential information.

The position is part of PRCR's call center triage and may involve diverse tasks alongside a collaborative team. Responsibilities include triage, data entry in multiple systems, drafting correspondence, handling PRCR