Healthcare Admin Assistant - Hybrid, Mid-Level

University of Michigan; Ann Arbor (MI); Hybride; USD 42 000 - 64 000; Plein temps

Avantages offerts par ce poste

Excellent medical, dental and vision

2:1 retirement match

Résumé du poste

The office of Patient Relations & Clinical Risk at the University of Michigan is seeking an Administrative Assistant Intermediate Healthcare. This role supports multiple staff, handling confidential matters with discretion and strong organizational and communication skills.

Work as part of a collaborative team within PRCR’s call center triage. Candidate should have a bachelor’s degree or equivalent with 2+ years of office experience, exceptional written and verbal communication, calendar

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Two or more years of progressively responsible office or related professional experience.
• Excellent interpersonal skills to handle sensitive and confidential situations with poise and diplomacy.
• Excellent written and oral communication skills with the ability to collaborate with all levels of constituents.
• Ability to produce professional correspondence.
• Advanced proficiency with calendar management systems.
• Excellent organizational skills and ability to multi-task under deadlines.
• Self-motivated with problem-solving skills and independent work capability.
• Proficiency in Microsoft Office (Word, Excel, Access, Publisher, Visio, PowerPoint); RLDatix and database experience are plus.

Responsabilités

• Telephone triage and reception for internal and external visitors; provide excellent customer service.
• Document data entry, updates, and queries of confidential information in department systems (e.g., ServiceNow, SharePoint, RLDatix).
• Compose and edit correspondence for time-sensitive matters; strong writing and grammar skills required.
• Support PRCR e-mail and related communications; handle Press-Ganey Reports and related responses.
• Prepare regular data reports.
• Engage in project work as needed; maintain electronic calendars and schedule meetings.
• Provide backup and cross coverage for other Administrative Assistants.
• Perform other duties as assigned.

Connaissances

Interpersonal skills

Written & oral communication

Calendar management

Prioritization

Problem solving

Confidentiality

Team collaboration

Formation

Bachelor's degree or equivalent

Outils

Microsoft Office

RLDatix

ServiceNow

SharePoint

Description du poste

The office of Patient Relations & Clinical Risk at the University of Michigan is seeking an Administrative Assistant Intermediate Healthcare. This role supports multiple staff, handling confidential matters with discretion and strong organizational and communication skills.

Work as part of a collaborative team within PRCR’s call center triage. Candidate should have a bachelor’s degree or equivalent with 2+ years of office experience, exceptional written and verbal communication, calendar